Queensboro Toyota Reviews Summary

Category: Toyota dealer

Address: 62-10 Northern Blvd, Queens, NY 11377, USA

Phone: +17183358600

Rating: 3.9
based on 369 reviews.

Customer Service

Pros:

  • "Queensboro Toyota staff is always friendly and courteous."
  • "It was very pleasant dealing with such a knowledgeable, friendly and professional staff with no hard sell tactics."
  • "From start to finish, Jhovany is courteous, professional and knowledgeable."
  • "I am very pleased with my salesman Robert S and his manager Jody who worked with my budget."
  • "I had the greatest experience for a first time car buyer. I met Victor who was very nice and knowledgeable about what car would be best for me and at what price."
  • "Great costumer service. The salesperson Rene Cardenas was so humble, calm and answered all our questions in a polite manner unlike other dealerships we went to."
  • "I am very happy with Any Mazariegos' customer service."

Cons:

  • "The whole process was very rushed and we had to repeatedly ask for explanations of what we were signing."
  • "Terrible scheduling. I had a 3 o’clock appointment for an oil change. I waited for over an hour for them to tell me they can’t do it."
  • "I am really very much disappointed, about the professionalism of Toyota Queensboro."
  • "Their service is declining in other respects too. I would suggest to choose another Toyota dealership."
  • "The customer service was absolutely terrible."
  • "The customer service in the service department very unrespectful instead of helping she alway ignoring you with attitude."
  • "Customer Service is absolutely horrendous. I have never had such bad customer service at any other dealership."

Sales Experience

Pros:

  • "Today I went to test drive a car and besides the fact that I automatically fell in love with the car, the service was amazing!"
  • "I'd recommend this Toyota dealership, as well as Edwin, to anyone looking for a great car."
  • "This is the only Toyota Parts Dept that I deal with because they are trustworthy, professional, reliable and dependable."
  • "Came in thinking I wouldn’t get a car but Mr. Rene Cardenas was super helpful! He made the process easy and worked hard in finding my family and I the best deal!"
  • "I went to Queensboro Toyota to lease my first car and received excellent customer service from Victor Alarcon, my sales consultant."
  • "I am in love with this dealership."
  • "I would like to start off by saying I was extremely nervous in purchasing a new car, and I am so glad I chose Queensboro Toyota on Northern Blvd."

Cons:

  • "Very weird place to buying car."
  • "Stay away from them. Don't believe what they telling you. liars and scammer you will be disappointed....."
  • "They want 8000 over MSRP for a highlander."
  • "1 star is too high of a rating, sales department is dishonest."
  • "Their website prices and in-person prices are different, the website prices are not up-to-date!"
  • "Don’t waste your time here."
  • "I would give 0 stars if possible. Terrible customer service."

Facility & Amenities

Pros:

  • "They have a nice waiting lounge with water fountain, a huge multi-choice coffee machine, a nice TV and a tray of cookies."
  • "Thank you so much! 😊"
  • "I love Mike Smith he was an amazing Salesperson at Queensboro this is my second time purchasing a brand new vehicle and they were awesome."
  • "I am very happy with my Toyota Corolla 2015."
  • "I have purchased two vehicles from Queensboro Toyota over the years. I find this dealership to be great."
  • "I just needed to share my amazing experience buying my brand new sport corolla."
  • "I ended up with a Camry and I absolutely love her. She’s perfect."

Cons:

  • "The first appointment they did not have the 'part in stock'."
  • "Today I brought it back to get car repair dropped it off at the same time this morning at it is past 3pm and I am still waiting."
  • "Everyone seemed to be taking as long as possible, didn't answer questions, and disappeared without explanation."
  • "Do they want to sell cars? When my husband and I walked in we easily saw 6 agents all huddled talking together and no one looked up."
  • "Stay away from this place. Went with my girlfriend 20 months ago for her to get into a new highlander platinum hybrid."
  • "Terrible place. Treated me horribly, and was very rude."
  • "Went in to test drive a RAV4. Talked to 3 sales people. No one seemed interested."

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