Address: 62-10 Northern Blvd, Queens, NY 11377, USA
Phone: +17183358600
Rating: 3.9
based on 369 reviews.
Customer Service
Pros:
"Queensboro Toyota staff is always friendly and courteous."
"It was very pleasant dealing with such a knowledgeable, friendly and professional staff with no hard sell tactics."
"From start to finish, Jhovany is courteous, professional and knowledgeable."
"I am very pleased with my salesman Robert S and his manager Jody who worked with my budget."
"I had the greatest experience for a first time car buyer. I met Victor who was very nice and knowledgeable about what car would be best for me and at what price."
"Great costumer service. The salesperson Rene Cardenas was so humble, calm and answered all our questions in a polite manner unlike other dealerships we went to."
"I am very happy with Any Mazariegos' customer service."
Cons:
"The whole process was very rushed and we had to repeatedly ask for explanations of what we were signing."
"Terrible scheduling. I had a 3 oβclock appointment for an oil change. I waited for over an hour for them to tell me they canβt do it."
"I am really very much disappointed, about the professionalism of Toyota Queensboro."
"Their service is declining in other respects too. I would suggest to choose another Toyota dealership."
"The customer service was absolutely terrible."
"The customer service in the service department very unrespectful instead of helping she alway ignoring you with attitude."
"Customer Service is absolutely horrendous. I have never had such bad customer service at any other dealership."
Sales Experience
Pros:
"Today I went to test drive a car and besides the fact that I automatically fell in love with the car, the service was amazing!"
"I'd recommend this Toyota dealership, as well as Edwin, to anyone looking for a great car."
"This is the only Toyota Parts Dept that I deal with because they are trustworthy, professional, reliable and dependable."
"Came in thinking I wouldnβt get a car but Mr. Rene Cardenas was super helpful! He made the process easy and worked hard in finding my family and I the best deal!"
"I went to Queensboro Toyota to lease my first car and received excellent customer service from Victor Alarcon, my sales consultant."
"I am in love with this dealership."
"I would like to start off by saying I was extremely nervous in purchasing a new car, and I am so glad I chose Queensboro Toyota on Northern Blvd."
Cons:
"Very weird place to buying car."
"Stay away from them. Don't believe what they telling you. liars and scammer you will be disappointed....."
"They want 8000 over MSRP for a highlander."
"1 star is too high of a rating, sales department is dishonest."
"Their website prices and in-person prices are different, the website prices are not up-to-date!"
"Donβt waste your time here."
"I would give 0 stars if possible. Terrible customer service."
Facility & Amenities
Pros:
"They have a nice waiting lounge with water fountain, a huge multi-choice coffee machine, a nice TV and a tray of cookies."
"Thank you so much! π"
"I love Mike Smith he was an amazing Salesperson at Queensboro this is my second time purchasing a brand new vehicle and they were awesome."
"I am very happy with my Toyota Corolla 2015."
"I have purchased two vehicles from Queensboro Toyota over the years. I find this dealership to be great."
"I just needed to share my amazing experience buying my brand new sport corolla."
"I ended up with a Camry and I absolutely love her. Sheβs perfect."
Cons:
"The first appointment they did not have the 'part in stock'."
"Today I brought it back to get car repair dropped it off at the same time this morning at it is past 3pm and I am still waiting."
"Everyone seemed to be taking as long as possible, didn't answer questions, and disappeared without explanation."
"Do they want to sell cars? When my husband and I walked in we easily saw 6 agents all huddled talking together and no one looked up."
"Stay away from this place. Went with my girlfriend 20 months ago for her to get into a new highlander platinum hybrid."
"Terrible place. Treated me horribly, and was very rude."
"Went in to test drive a RAV4. Talked to 3 sales people. No one seemed interested."