"We just picked up our new Camry today. Representative Frank was very professional, he made the whole process simple and pleasant."
"Thank you Kevin for the smooth shopping experience!"
"Lenny was the best salesman. Honest, patient and knowledgeable."
"Thank you Frank Lin for the awesome service you provided to me and my family."
"Binod provided top notch customer service, and kept us informed on the whole process."
"Frank is very professional, knowledgable, responsible and helpful man."
"I want to thank all of the staff, most specifically Juan for having a great attitude, Juan was patient, went above and beyond during the whole process of our experience."
Cons:
"This shop was very disorganized."
"Horible service."
"Completely dishonest managing organization."
"Extremely unhappy with Bay Ridge service dept!"
"The service department has a very uncultured manager."
"Be careful purchasing a car here if you are black or Latino. You may feel uncomfortable or racially profiled without any accommodation."
"The service representative couldn't say thank you and unceremoniously walked away from me at the cashier's desk."
Repair and Maintenance
Pros:
"Turns out, another shop took $20 and added some retainers which was missing from the collision shop, and now my car works fine for $20!"
"The service from Wilson was great and quick!"
"ITS A GOOD PLACE TO FIX OR MAINTAIN YOUR VEHICLE."
"I trust their future service on our vehicle will be a similar experience."
"Kevin gave us a detailed walkthrough of the car and it's features."
Cons:
"There is something wrong with my wheelchair RCTA, so I drove to this Toyota repair shop... I was charged more than 400 dollars, but my car is still under the warranty of 36,000 miles."
"They didn't use the correct connector and the Bay Ridge Toyota dealership wanted me to pay for it."
"They raised the repair price from $2700 to 'a bit more than $4000, and then when I went there to see what’s going on, they slapped me with another estimate over $7000 to 'get started'."
"However, about a week later the tire light went back on."
"They will also let your car get scraped and scuffed while in their facility/lot."
"The wait was about 2 hours with appointment and an additional 1 hour to address their damages."
"I brought a used car from them. They sold me a RAV4. The check engine light came on and off after a week."
Purchasing Experience
Pros:
"We purchased a Certified-Used RAV4 from this dealership and it was a very pleasant experience."
"I recently purchased a Grand Hylander HybridMax from Bay Ridge Toyota and had a fantastic experience."
"From start to finish, Ozzi and Frank did an absolutely fantastic job of getting me into a car that worked for me."
"Great experience dealing with Frank."
"I highly recommend Bay Ridge Toyota dealership."
"A few days ago I bought my 2019 RAV4 Hybrid here and I had a very nice experience!"
"My experience purchasing a car from Frank couldn't have been better."