Toyota of Bay Ridge Brooklyn Reviews Summary

Category: Toyota dealer New York

Address: 6401 6th Ave, Brooklyn, NY 11220, USA

Phone: +19295383803

Rating: 4.1
based on 337 reviews.

Customer Service

Pros:

  • "We just picked up our new Camry today. Representative Frank was very professional, he made the whole process simple and pleasant."
  • "Thank you Kevin for the smooth shopping experience!"
  • "Lenny was the best salesman. Honest, patient and knowledgeable."
  • "Thank you Frank Lin for the awesome service you provided to me and my family."
  • "Binod provided top notch customer service, and kept us informed on the whole process."
  • "Frank is very professional, knowledgable, responsible and helpful man."
  • "I want to thank all of the staff, most specifically Juan for having a great attitude, Juan was patient, went above and beyond during the whole process of our experience."

Cons:

  • "This shop was very disorganized."
  • "Horible service."
  • "Completely dishonest managing organization."
  • "Extremely unhappy with Bay Ridge service dept!"
  • "The service department has a very uncultured manager."
  • "Be careful purchasing a car here if you are black or Latino. You may feel uncomfortable or racially profiled without any accommodation."
  • "The service representative couldn't say thank you and unceremoniously walked away from me at the cashier's desk."

Repair and Maintenance

Pros:

  • "Turns out, another shop took $20 and added some retainers which was missing from the collision shop, and now my car works fine for $20!"
  • "The service from Wilson was great and quick!"
  • "ITS A GOOD PLACE TO FIX OR MAINTAIN YOUR VEHICLE."
  • "I trust their future service on our vehicle will be a similar experience."
  • "Kevin gave us a detailed walkthrough of the car and it's features."

Cons:

  • "There is something wrong with my wheelchair RCTA, so I drove to this Toyota repair shop... I was charged more than 400 dollars, but my car is still under the warranty of 36,000 miles."
  • "They didn't use the correct connector and the Bay Ridge Toyota dealership wanted me to pay for it."
  • "They raised the repair price from $2700 to 'a bit more than $4000, and then when I went there to see what’s going on, they slapped me with another estimate over $7000 to 'get started'."
  • "However, about a week later the tire light went back on."
  • "They will also let your car get scraped and scuffed while in their facility/lot."
  • "The wait was about 2 hours with appointment and an additional 1 hour to address their damages."
  • "I brought a used car from them. They sold me a RAV4. The check engine light came on and off after a week."

Purchasing Experience

Pros:

  • "We purchased a Certified-Used RAV4 from this dealership and it was a very pleasant experience."
  • "I recently purchased a Grand Hylander HybridMax from Bay Ridge Toyota and had a fantastic experience."
  • "From start to finish, Ozzi and Frank did an absolutely fantastic job of getting me into a car that worked for me."
  • "Great experience dealing with Frank."
  • "I highly recommend Bay Ridge Toyota dealership."
  • "A few days ago I bought my 2019 RAV4 Hybrid here and I had a very nice experience!"
  • "My experience purchasing a car from Frank couldn't have been better."

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