Ramsey Nissan Reviews Summary

Sales Experience

Pros:

• "Gabe Sosa, sales rep is the best!"
• "I bought my car right then and there."
• "The sales staff is very nice. we worked with Alfredo. He was very helpful."
• "Daniel Marte did a great job consulting me on all the details of the car that I wanted to buy."
• "Perhaps the easiest car buying experience ever!"
• "Victor was very helpful and pleasure to work with he made me feel very comfortable explaining my situation and he made it happen a better car."
• "Carlos Ovalle...was very professional and helpful in pointing out any incentives we could access."

Cons:

• "Do yourself a favor and avoid Ramsey Nissan at all costs."
• "I have literally had the worst test driving experience from this dealership."
• "Buy from this dealer if you want to be lied to and scammed, absolutely horrendous."
• "If the person you ordinarily work is not at work then no one else can answer your questions."
• "I was told I needed my lower control arms replaced, a $1,780 job... Ramsey Nissan tried to steal $1800 from me."
• "Had a bad experience with this dealership. I was interested in a truck but need to wait 2 weeks to come back and put down the payment and finance."
• "Just stay away from this dealer."

Service Department

Pros:

• "The service department was great, they booked me an appointment the next day, and had my car ready same day after doing a wheel alignment, CVT, fluid exchange, and an Air con fix."
• "I have consistently had positive experiences when bringing my car in for service at Nissan."
• "I was pleasantly surprised by fast service, friendly staff and decent prices."
• "Jennifer at the service desk was lovely and gave me a great first impression of Ramsey Nissan."
• "Excellent service."
• "Car was serviced in time promised. Vehicle cleaned and back on the road."
• "Excellent express service for an oil change with a free car wash!"

Cons:

• "I take my car to Nissan because I trust that the dealer would do quality work. NEVER AGAIN."
• "I am disappointed that I decided to have any service done at Ramsey Nissan! Never again!"
• "Just came back from an awful experience with the service department."
• "Setting up an appointment was a nightmare."
• "Stay as far away from this place and Darwin as you can. Seemed like a genuinely nice guy at first, but unfortunately his true colors came out in the end."
• "Travelled 50+ miles to get big service done at my favorite Nissan dealer...but actual service output turned out to be unsatisfactory / unacceptable."
• "Deeply disappointed. Car was making a rattling noise, took it to the service-dept on Dec 29th was told by the service advisor that they were too busy and to come back in a week or so."

Customer Service

Pros:

• "Keep up the good work Ramsey Nissan!"
• "Amazing experience at Nissan Ramsey!!"
• "Thank you to Darwin and Matt and the rest of the team for the service and care!"
• "Jennifer in the service department is absolutely the best."
• "Ramsey Nissan service team is always professional, thorough, and pleasant."
• "The entire buying process at Ramsey Nissan truly was a pleasure."
• "Great customer service by Maryann in the service department!"

Cons:

• "They need more work coordination’s, kli check out at the office and were told that I can just leave, as usually the 1st service would be free, and thinking the spare key was left in the car and had the other key in my pocket to able me to start the car and left, while I already drove a long distance, I had a call from service attendant that I have to check me back to pay and get the spare key, it was upsetting to have to go back."
• "This isn't the dealership I bought my car from, but it never mattered to them or to me."
• "The service department could use some work. They did take there time and not very helpful on the price."
• "Also they were not to nice on the telephone."
• "This experience has soured me on Nissan. After 4 Nissan's I am ready to move to another brand."
• "Had a terrible experience with a new staff member when I went in for service."
• "They were supposed to send us the CAR TITLE by mail and we were promised it would be mailed to us. Unfortunately it took more than a month for us to get the car title."