Marks Jewelers - Montgomeryville Reviews Summary

Customer Service

Pros:

• "Always professional, always pleasant, and the best selection of diamonds and jewelry."
• "Everyone in the store was very friendly and accommodating including the lovely hostess at the front door and the gentleman who made sure we were occupied with drinks and our favorite basketball game on the tv while we waited."
• "The entire staff is very welcoming from the time you enter the store until the time you leave!"
• "Service is always personalized no matter how busy."
• "The staff are super friendly and very helpful."
• "Beth our sales person was extremely helpful and communicated with us constantly about the status of my ring."
• "Susan is very knowledgeable, welcoming and genuinely cares about why you’re shopping/who you’re shopping for."

Cons:

• "Treated like I was a nobody from the moment I walked in."
• "They judge you the minute you walk in- this is a big mistake."
• "His speaking tone and unfriendly facing expression shocked us."
• "We were simply browsing but he made us so uncomfortable that we ended up leaving."
• "No longer shopping here."
• "Train your greeting staff Mark's, they are the first people customers see and talk to they should be nicer and welcoming."
• "Unless something goes wrong with my bracelet, I most likely will never return because of the staff at the front door."

Product Quality

Pros:

• "The store itself has a huge selection of fine jewelry, much bigger than I expected."
• "They can accommodate any style or thought you can imagine. The jewelry is top notch."
• "The quality of their workmanship and their products are outstanding."
• "Every piece they offer is hand selected, and their standards are high."
• "The jewelry, watches, bags, just everything they offer all around, is TOP NOTCH."
• "I’m very happy with the beautiful setting and diamond quality he selected for me!"
• "The pieces I bought for my wife, with Davids eye and suggestions, are beautiful and she is extremely happy with the purchases."

Cons:

• "Overall, I just think the jewelry is made like cheap brittle garbage."
• "In less than 6 months his broke twice and mine broke twice."
• "The ring was broken into two pieces with the top layer loosed from the bottom layer."
• "We were told we picked too fragile of a chain and would not upgrade our bracelet to a thicker option."
• "The top layer cut his finger and he was bleeding quite a bit."
• "He not only bad talked other jewelers which was very unprofessional but was too pushy for us to buy both rings that day."
• "All they would do is refund our money than make us satisfied."

Shopping Experience

Pros:

• "The store is a treat in itself - extremely well laid out with enormous amounts of open space and a huge selection to fit any taste and budget."
• "From the moment you step into Mark's Jeweler, you are treated like family."
• "Just an awesome atmosphere."
• "The bar is a nice touch as well. Nice to grab a glass of bourbon while you browse the items!"
• "It's a beautiful modern store with a very welcoming atmosphere."
• "Such a beautiful jewelry store. They thought of everything. Customer Service is top notch."
• "The shop itself took our breath away."

Cons:

• "Not much of a selection which I personally would have liked to see however they were so kind they provided other stores that do have them."
• "The person who helped us did a good job she explained everything to us... only thing I wish? Is that you guys would open earlier than 11 in the morning."
• "Overpaid and then hit with a nice bill to make them how they should be."
• "We were told we should have it in early December 2023... it will be ready around the end of February 2024."
• "Mikhail who was supposed to help us look sat us down to talk about himself."