"Excellent service manger, Jamie. Saved us money when found out job suggested by another dealer was bogus!"
"Honest and helpful service representatives. I worked with Jamie Gonzalez and he gave me a full breakdown of what services were needed, recommended and found an effective solution to the cars maintenance."
"They were on time, highly communicative, and made all the necessary arrangements for me."
"Excellent communication from Keith in client service department. Did a great job of explaining the process, issues, communicated timely and accurately, and answered ALL my questions."
"Jamie and the staff were great, as expected. Very professional and everything was taken care of."
"Service experience was welcoming, organized and professional."
"Very happy with the service department. My service advisor Albano was great to work with and they had my car done promptly."
Cons:
"Would give Zero stars if possible."
"I am not at all impressed with their lack of customer service."
"When I did need something a couple weeks later, it took forever for someone to get back to me despite leaving several messages with a live person!!"
"Communication is very poor 。no one answer the phone."
"I called and left a message with my service advisor but he never got back to me a week later."
"Also, they sent the shuttle service to the wrong location for pickup, and I left my business meeting prematurely."
"It’s the worst customer service from Jaime. Dropped off my car and he never responded to my calls."
Sales Experience
Pros:
"This is our first BMW so we were both nervous and excited but Yussef from sales was super helpful, very humble and highly professional."
"I recently had the pleasure of purchasing a CPO 2021 BMW from BMW in Darien, and I can confidently say that it was the single best car-buying experience I've had in my 30 years of purchasing vehicles."
"Had a great sales experience working BMW of Darien."
"From the moment I walked into the dealership, I was greeted by Silvia, who provided exceptional service and made the entire process smooth and effortless."
"The car selection is the highest quality, I am thrilled with my purchase and the way I was handled!"
"Terrific dealership. Barbara was superb in helping us choose the perfect car at the right price when our prior lease was up."
"We recently purchased our 2017 BMW X3 from BMW of Darien. Sebastian Mortenson was wonderful and helped us every step of the way with our out of state purchase."
Cons:
"If you have an older car, stay away from this place. They won’t treat you with respect."
"As expensive as the cars are I was expecting much better service."
"They were super friendly and helpful before I bought the car, but afterwards when I had some problems and issues, no one could get back to me for quite a while!"
"Presentation of the dealership and sales representatives appear to be very pleasant. However, I personally had a bad experience."
"For that amount of money, one would expect better communications and much faster service."
"I feel that they were dishonest; and would of appreciated if they would of told me prior to traveling that the vehicle was sold but had similar vehicles available."
"Definitely thumbs down for the customer experience at BMW of Darien."
Facilities and Amenities
Pros:
"After some time, I began to look around for coffee or tea and finally found a station. No one told me this was available."
"They also provided a real-time video of the inspection with audio and recommendations."
"There is a massage chair upstairs for while you wait."
"The show room is very clean and inviting. Great coffee machine upstairs with multiple options."
"When we picked up the car, they had a red bow tied to the hood. They also had many different snacks and different drink options for the customers."
Cons:
"I was not informed of their payment policies and drove from PA to CT with checks they could not and would not accept."
"There were a few minor issues with the car that were not disclosed to me."
"I had to ask an employee at BMW what the wifi login is!"
"And Lexus has signs everywhere about the wifi login."