Brandywine Valley SPCA Reviews Summary

Adoption Process

Pros:

• "The adoption process is fast but they give you no information on the animal."
• "We walked in, met cats, filled out the application, and went home with a cat in the same night."
• "The overall adoption process was seamless."
• "It was an easy, smooth and efficient process from the meet and greet to walking out the door with our new family member!"
• "The whole adoption process was extremely pleasant and completely stress free, even on a busy weekend day!!"
• "Super easy adoption process."
• "The process was quick and painless."

Cons:

• "Mega adoption happens and a few weeks later when people need to return dogs because there was no screening at the adoption, they say they're full and cannot accept them back."
• "We absolutely hated that we had to wait 20 minutes to get in to speak to this woman, and when we finally did it was just a pitch for pet insurance."
• "This was very difficult they was very cruel to us and treated us terribly when giving our dog Fendi back!"
• "I returned her within 48 hours and found out the hard way that there is absolutely no refund or credit toward adopting another animal in any way, so now I’m out 450 dollars."
• "We had to wait around for 45 minutes before we even found a volunteer who knew what they were talking about!!"
• "We were told by a volunteer on the phone that the puppies were available, and we would need to bring our family/dog for a meet and greet... but when we arrived the puppies were in isolation."
• "Service is slow. You’ll wait double whatever they tell you."

Staff and Volunteers

Pros:

• "The staff was very friendly and knowledgeable, answering all of our questions."
• "Many volunteers and everyone was very helpful."
• "Thank you to all the workers and volunteers there that helped me through every step of the way as I became a cat dad."
• "The volunteers were extremely helpful and there were so many animals to look at and get to know."
• "The staff were amazing and such a help."
• "Everyone at BV SPCA was amazing! I was interested in seeing 2 specific doggos."
• "The folks there were extremely friendly and helpful!"

Cons:

• "The officer spoke without pause, failing to provide me with the opportunity to convey my account of the situation."
• "The rude remarks and being judged multiple times and receiving dirty looks was enough for us to leave!"
• "Explaining the situation was told what I did wrong and employees rolling their eyes between each other I was in disbelief."
• "I’ve had a few negative run ins with their front desk staff."
• "The staff gives way too much contradictory information and is not helpful."
• "Some of the people I crossed paths with didn't seem enthusiastic about working or even too eager with trying to assist me with anything."
• "The front desk staff are sometimes nasty."

Facility and Cleanliness

Pros:

• "The facility was welcoming, clean and organized."
• "The whole facility is kept extremely clean as well as cheerful."
• "Brandywine SPCA was clean. The staff were attentive and knowledgeable to my needs."
• "Their facilities were super clean."
• "The facility is cleaner than I expected."
• "I loved how clean the entire place was and organized."
• "Great place was super clean and didn't stink like most others."

Cons:

• "If you have a child that has sensory issues with noise just know that the kennel is or can be very noisy."
• "Animals are occasionally mistreated by volunteers who aren’t properly trained."
• "There where several super scared dogs due to the constant barking which desperately needed a quiet space and lots of dog wee on the ground."
• "Conditions when we visited were horrible. 4-8 puppies in a kennel walking through their own feces and urine - in every single cage."
• "While there wasn’t the most space for everyone."
• "This location is unreliable and I strongly encourage others to look elsewhere."
• "The dog we adopted shouldn’t have been put up for adoption at all because she was very sick."

Animal Care and Health

Pros:

• "The team here makes sure all of the animals are well take care of, and have loving eyes watching over them."
• "All the animals looked wonderful and happy."
• "The people who work and volunteer there truly have a passion for helping these animals, and it shows."
• "The animals seem very well cared for and loved."
• "It was obvious to me that the animals were loved and well cared for."
• "The staff love and care for these animals like their own."
• "Everyone cares about the pets like family."

Cons:

• "The dog was sick in the shelter and the staff was aware but refrained from telling me and pawned the sick dog off on me."
• "Every animal in there is sick from the cats to the dogs."
• "They have all the sick animals together and pass the problem off to the adopter without any warning."
• "Animals are occasionally mistreated."
• "The SPCA says that they care about the health of their animals but then give away unhealthy dogs and then act like it is no longer their problem."
• "The first puppy we adopted had worms, though we were told he had been dewormed."
• "Caution: Serious Kennel Cough Alert! I recently adopted a lovely puppy from this shelter, and while I'm thrilled and absolutely in love with her, she gave my older dog (Black Lab) a scary case of kennel cough."