Homeward Bound Pet Adoption Center Reviews Summary

Staff and Volunteer Interactions

Pros:

• "The folks are very, very friendly and put a priority on matching you to the right pet."
• "The volunteer Lesley and the staff member Josey were top professionals."
• "CC Animal Shelter is very friendly to all caring adopters, they take wonderful care of their animals and they really want to place pets with those who make the commitment."
• "The staff is excellent! Adopted a small dog Cooper who is adored."
• "The people at the shelter were very helpful and clearly care about the animals there and finding them good homes."
• "The staff tried very hard, and were so helpful and friendly."
• "The staff was incredible! Justin helped us so much with the details of all the dogs we were considering so we could get the right fit for us and our current dogs."

Cons:

• "First, let's talk about the two clowns masquerading as staff."
• "This girl Sarah picknally was refusing to let me go see a cat in cherry hill."
• "The girl at the front desk did not disclose until we were about to sign the papers that he had ringworm."
• "The woman at the front desk snapped that she couldn’t read my handwriting."
• "I was called 'you people' and said that he hates when N words try to come there and beat the system!"
• "They had very nice volunteers but also at least two overtly racist ones."
• "The two girls at the front desk were completely useless."

Adoption Process and Animal Care

Pros:

• "One of the workers told me that our dog was on med for kennel cough and an ear infection... they also gave us (free) the meds needed to complete treatment."
• "Outstanding Staff and Facilities!"
• "10/10 would definitely recommend coming here for any animal services you may need!!"
• "What a lovely & loving place to adopt our 2 new fur babies."
• "We took some feral kittens here, and they took care of the babies so they could get new homes."
• "We have adopted both a cat and now a dog from Homeward Bound. The staff is extremely knowledgeable about all the animals."
• "Despite being over capacity, the animals and the facilities were all clearly clean and well taken care of."

Cons:

• "They mentioned all of them have kennel cough AFTER seeing them all."
• "They gave me 0 verbal instructions on what to do for him and the instructions sheet they gave had only a few things on it."
• "this place is horrible they say they are a non kill shelter but they are they want to kill my dog who is the nicest dog you will ever meet you have to play with her and let her warm up to you and sit with her and they refuse to."
• "This place closely resembles the 7th circle of hell. Dogs are given NOTHING in their kennels despite the thousands of dollars in donations they get."
• "This place desperately needs more staff:( I went in on a Saturday - it was so overrun and run down - poop, dirty towels, chaos everywhere."
• "There was a kitten there, Fantastique, and the poor thing was shaking and looked sick and have NO WATER NO FOOD AND NO LITTER BOX in her cage!!"
• "Absolutely TERRIBLE! Going here was the absolute worst experience I’ve ever had in a pet adoption center hands down!"

Communication and Information

Pros:

• "Camden county shelter was great to deal with when adopting. We found our forever friend there and the process was very easy."
• "The adoption process was ok! We love our new baby but this review is for the CLINIC. TERRIBLE!"
• "Please adopt. I truly appreciate the work these guys do on a daily grind."
• "I can tell the staff there knows what they’re doing and are very lovable towards the animals."
• "I highly recommend this place to adopt."
• "We were greeted by pleasant staff, filled out the relevant paperwork, and in a short time we were able to see 'Rum' the dog we traveled close to 2 hours to see."
• "The people who work here tirelessly are incredible. You can tell they really love the animals."

Cons:

• "Please post more information on your site."
• "Hours on phone system is incorrect."
• "I've been trying to adopt Acura forever now waiting for discount like the 5$ and 1$ cost and I came there twice and there’s is always something."
• "Wanted to adopt a dog was told the dog maybe being adopted from the foster but couldn’t tell for sure if she was then asked if i should check back and got the same response 'Unfortunately, I do not have enough information to give to you to let you know. Again, I am so sorry for the inconvenience.' very frustrating making it an uphill battle to try an adopt."
• "Honestly very upset with my experience, went in today to adopt a kitten from petsmart and was so excited just to find out she was a bonded pair which had not been posted anywhere for this cat."
• "I went here with the intention of adopting TWO dogs and left with NONE because the staff is completely incompetent."
• "I’m extremely discouraged. Never coming here again."