24 Hour Fitness Reviews Summary

Facility Cleanliness

Pros:

• "Gym is clean, sanitized with up to date equipments."
• "This gym is clean and nicely equipped."
• "The Gym has Excellent Equipment and is very clean!"
• "However, I can say this gym at least the day I visited has a good cleanliness to it."
• "Very clean and good workers that are polite."
• "Their water fountain is spotless."
• "I gave them 3 start because the woman room always was pretty clean plus the towels ready to use."

Cons:

• "STAY AWAY! I wish I had listened to the reviews before signing up because this gym is absolutely FILTHY and disgusting."
• "No a clean place always super dirty and a bad smell everywhere you go in the facility always run out of hand Sanitacion or simple things to clean you hands or machine after use just pure negligence on this gym looking to cancel my contract soon!!"
• "The locker room floor is always wet and disgusting, people are just hanging out in the locker room having loud vulgar conversations on their phones and it’s just downright ‘ghetto’."
• "This has to be the dirtiest 24 hour fitness I’ve ever been to."
• "The gym is now dirty and unkempt, with trash left lying around and uncleaned areas."
• "Place is really dirty, weights never put back, no available equipment, broken machines with no signs."
• "The machines are often broken and the place of FILTHY."

Staff and Customer Service

Pros:

• "Staff has been kind so far."
• "The staff is very friendly and I really like the flexibility with the hours."
• "They asked for my name to greet me by name during my visits."
• "The staff here are amazing."
• "Staff is really nice though."
• "I like hard working people and John have shown that he is hardworking."
• "Good gym to work out at. Had some issues in the past but was corrected right away thanks to Josh at the front customer service desk."

Cons:

• "The rudest staff you’ll ever meet."
• "People at front desk are here with so much attitude."
• "Don’t expect any professionalism from employees."
• "The customer service is horrible."
• "Poor customer service. Staff is rude."
• "The fitness manager doesn't care about the clients, he's only interested in getting your money."
• "Complete fraudsters. They don't let you see the contract you're signing and hide all sorts of fees in there."

Equipment and Amenities

Pros:

• "Equipment is well maintained and hardly any waiting time."
• "The basketball courts setting and setup is amazing but the floors have to be waxed."
• "It's an olympic standard gymnasium with a lot of instructor led classes."
• "This could be your one stop shop gym! This gym has it all, state of the art aerobics equipment, Fitness machines free weights, steam room, sauna, jacuzzi, pool!"
• "Swimming pool, sauna, basketball court, towel service, multiple classes to choose from, and more all included in the regular membership."
• "It also 25 by 10 sized swimming pool, a sauna, spa and steam room suitable for after work out."
• "The facility is state of the art. They have the best machines and amenities in the area."

Cons:

• "Makes up their own policy as they go or however they want it to be."
• "A lot of folks depends on the Gym being clean and convenient. Its a bad idea taking away the Gym towels."
• "Lots of cleaning supplies and amenities are broken or empty."
• "Anything not bolted down will be missing."
• "The downside is that the equipment are getting old and could be upgraded."
• "There are some broken machines that should be taken out."
• "The broken equipment is rarely fixed."