"The general manager, Kyle, and the fitness manager, Ed, were extremely helpful in arranging the perfect fitness plan for me to reach my goals."
"The management is understanding and quickly resolves any issues."
"The staff have been courteous, respectful, helpful, kind, and friendly."
"The staff who are very friendly and welcoming every day that I come to workout."
"The staff at crunch are fantastic. Extremely attentive and big on CDC compliance."
"The General Manager Kyle and Fitness Manager Ed have been such a great help with assisting me in regards to any questions involving my membership."
"New management is always present and approachable."
Cons:
"They make cancelling a membership insanely hard on purpose and it's ridiculous."
"They make it very difficult to cancel your membership and do not notify you via email when they charge your account."
"The manager is apathetic and doesn't seem to know how to work with customers."
"Charles, the manager, is a very rude and disrespectful person."
"They have the WORST manager ever. He lies and does not want to help in any way."
"Horrible management. I’ve been trying to cancel my membership and tried to call multiple times and ask for a manager and they always say that they’re busy and will call you back- but they never do."
"Disappointed in the way this crunch is managed."
Equipment and Facilities
Pros:
"Equipment is good."
"The place is clean and has a lot of good equipment."
"They provide a great assortment of classes to join and have a wide range of different machines to use as well."
"The machines are usually in pretty good working order and there's never a hard time finding an elliptical or a treadmill."
"Excellent selection of free weights, machines, and cardio equipment."
"There’s lots of equipment, ample room to stretch and lift, and they have a great selection of classes."
"They also have a ton of treadmills and cardio equipment."
Cons:
"It feels like every day a different machine is broken."
"Some of the equipment has a tendency to be broken...a lot."
"Several treadmills are broken for months and no one fix it!"
"Over half of the cardio machines do not work."
"The shoulder press machine (non-cable) has been 'temporarily out of order' for over 3 months now."
"The dual cable machines need to be seriously maintained, as one side is under more tension than the other."
"A lot of broken machines, also clean bathrooms, management should be more efficient than just charging my monthly fee."
Cleanliness
Pros:
"The place is clean and has a lot of good equipment."
"They keep it clean."
"Charles and staff takes great care of the place, is always clean."
"Great clean facility!"
"When walking into this gym the first thing I noticed was how clean the gym is."
"Love this gym I’ve been going for almost a year now… great equipment and friendly staff."
"Loved this gym very warm environment."
Cons:
"This location needs to clean out, floor is disgusting, have been working out here over 3 months never seen any person cleaning."
"Men’s Bathroom stinks horribly……. Does anyone clean it…. Always out of towels to clean the equipment."
"Consistently dirty bathroom and gym... I never see staff cleaning and overnight cleaning is rare as well."
"The whole gym is dirty and smells."
"Paper towels are out and everything is pretty gross since no one has anything to wipe the equipment off with."
"There’s always some issue in the locker room, either the showers are broken, the urinal is broken, or there’s just filth everywhere."
"The Somerset location's condition is appalling – most equipment and cardio machines have been broken for the last five years."
Management and Policies
Pros:
"I found the number to the headquarter at the crunch gym and solved the issue with them and got my nonsense fee canceled."
"I disputed the charged with my credit card company, and got ALL my money back!"
"I was able to... make sure that they canceled my membership, closed my account, and refunded me that money."
"I had previously heard that Crunch is notorious for giving people hard times to cancel their membership, so when I signed up I made sure I avoided a contract with them."
"I appreciate the time he allowed for me to see the cameras for myself."
"I feel I can workout safely at this gym."
"Love the peak plus membership and no contract."
Cons:
"Many, many months later I was charged again for several months in a row until I eventually saw that there were these charges."
"TERRIBLE EXPERIENCE NEVER SIGN UP HERE. Cancelled my membership... They still keep charging!"
"They make it very difficult to cancel your membership and do not notify you via email when they charge your account."
"Ending your membership is near impossible since this is a franchise location."
"Crunch tries to make it almost impossible for you to cancel your membership and waste your time and money."
"Crunch is at the top of predatory billing practices- despite COVID and being closed down for months, they have restarted their automatic monthly charges on ALL members."
"Cancelled my membership on May 15, 2022. They still charged me for the months of June and July."