LA Fitness Reviews Summary

Facility Condition

Pros:

• "After a two-month renovation, the gym looks nice."
• "The machines are much newer and very clean."
• "They added the green astroturf for stretches, the TRX, pylosoft boxes, new small accessories."
• "Overall a very nice workout environment!"
• "North Brunswick facility is clean and spacious."
• "The gym is always clean when I go and they have so many choices if machines."
• "It's clean, well kept and especially in these times all machines are spaced out as they should be."

Cons:

• "The machines are also not cleaned or even dusted."
• "Half the machines are 'closed for service'."
• "The ceiling tiles are half gone and it leaks like crazy when it rains."
• "The sauna is very dirty and does not generate any heat."
• "The men’s locker room is absolutely disgusting and smells about as bad as you could imagine."
• "The carpet in the locker room gives off a musty smell that doesn't seem to go away."
• "The locker room and showers are filthy. Cockroaches evident in lockers and small black bugs creep in the showers."

Staff and Management

Pros:

• "Delvin and Vlises are truly exceptional members of the team – their dedication and helpfulness made my workouts even better."
• "Great staff. Trainer Michael is wonderful."
• "I took a personal trainer Elias and he has been great."
• "I have to particularly thank Ray for all his help in setting up my training appointments."
• "The staff are always helpful and friendly."
• "Honestly the current managers there are great. They are extremely tentative and always listen and care about any concern you have."
• "His dedication to providing top-notch customer service is evident in every interaction."

Cons:

• "There is a lot of theft going on here and very little is being done to avoid it."
• "Some of the staff were just ignoring my questions and worrying about trying to sell me the gym account."
• "The staff is just plain rude, and there is no customer service at all."
• "The staff is far from engaged as I've never seen one of them helping clean the atrocious appearance of the gym."
• "I don't know why the gym pays the manager to do nothing."
• "They change staff more often than I change underwear."
• "The front desk staff is terrible with horrible manners, customer service, or anything resembling retail staff behavior."

Equipment and Maintenance

Pros:

• "The machines that actually work are very old and run down/in need of maintenance."
• "This is a great facility. The epitome that is set up in a way that is conducive with functional training."
• "I’ve been to about half a dozen LA Fitness’s and this is by far the best one."
• "For the price it's totally perfect for me."
• "The LA Fitness at Milltown (intersection of 130 and Route 1) has advanced incredibly. The whole facility is rearranged with a lot of upgrades."
• "LA fitness is having collaboration with BritiyAcademy swimming classes which is for kids and also private classes for adults."
• "Very spacious space. Machines are great and there is at least two of every machine."

Cons:

• "Free weights section has been closed."
• "Half the machines I wanted to use did not work, or were in need of repair."
• "At any given time 5-10 pieces of equipment are broken and scheduled for maintenance."
• "Equipment is constantly broken/out of service."
• "Most weight machines are missing pins."
• "A bunch of machines are perpetually out of order especially the pulley machines."
• "The free weight section is a nightmare. The machines are old. the flooring is old and dangerous near the squat racks."

Security and Safety

Pros:

• "The facility is clean, the staff are friendly, and the patrons are respectful of each other."
• "This is a very diverse place where the people and staff are very friendly."
• "The gym is big and has potential but the building is not safe."
• "The L.A. Fitness gym is spacious and follows closely the rules and regulations of Covid-19."
• "It's much cleaner and more hygienic now."
• "The gym is fantastic."
• "Gym was clean and the overall energy was nice to be around."

Cons:

• "Won't let you take your last month THAT YOU ALREADY PAID FOR."
• "Just got robbed for my cash. They broke my lock off and just took $100 out of my hoodie pocket."
• "Gym is physically falling apart and has become very unsafe."
• "The gym is also clean and big, with a large selection of machines."
• "I had an extremely negative experience with a male gym goer here and the staff here do not care."
• "I will not be getting a membership and don’t plan on returning."
• "Gym lights get turned off 30 mins prior to closing time, WHY??? a big Safety concern for members working out in 30% emergency lighting."

Value and Pricing

Pros:

• "The deals on their membership are pretty good."
• "Free yoga/ spin/ zumba classes."
• "The price is really reasonable."
• "For $35 a month including classes, it's really not bad."
• "Overall i can say i love how spacious the gym is."
• "Worth paying and inexpensive ❤️Must try there services 😎"
• "What truly sets this gym apart is the exceptional management led by Omar."

Cons:

• "You have to pay for the 1st and last month plus the initiation fee."
• "I pay 35 dollars a month (very pricey) about 420 per year but lost more than a year membership in one day."
• "The pool & hot tub is nowhere ready to be done. Been closed for over 4 yrs."
• "Every other machine is broken and it’s not recent they have been broken for months."
• "But now the pool isn't working, the vending machine sucks and at least half the gym is closed due to 'construction'."
• "I'm still being harassed daily to join at a ridiculous 'special offer' price."
• "Gym is always dirty for the amount of money that you guys charge."