24 Hour Fitness Reviews Summary

Operating Hours

Pros:

• "Monday through Thursday they are open 24 hours a day."
• "I like to workout early in the morning so this fits my schedule."
• "This place is always open, which comes in handy for people who work out overnight."

Cons:

• "Unfortunately the new hours does NOT accommodate my fitness routine."
• "The only reason I joined this gym was because it was 24 hours. Now they’ve changed that so will be cancelling soon and joining another gym."
• "Upon learning tonight that this gym, 24 HOUR FITNESS, will be closing at 9pm on Fridays, Saturdays, and Sundays, my girlfriend and I will be cancelling our membership within the next two weeks."
• "Every Monday the gym opens late!"

Cleanliness

Pros:

• "This facility is GORGEOUS! It is kept very clean and stocked."
• "Gigi is super sweet and keeps this place spotless."
• "The facilities are clean and the equipment is brand new and well kept."
• "They still keep the bathroom thoroughly clean."

Cons:

• "By far the dirtiest gym I’ve ever been to."
• "The locker room nasty! Behind the weight racks is dusty, no one is cleaning the gym!"
• "The facility was absolutely disgusting. There was garbage everywhere all over the floor."
• "Gym equipment scattered all over the gym as walking death trap."

Equipment and Facilities

Pros:

• "All equipment are pretty new and there are all types of things which I have never seen at other gyms."
• "This is an excellent gym. It has all the equipment you need to get a good work out in."
• "The equipment is readily available and properly functioning."

Cons:

• "Some machines did not work."
• "Decent gym, definitely one of the lower quality ones in the area but it gets the job done, missing some equipment that should be standard in most gyms (military press machine)."
• "Cable machines and various other machines constantly breaking."
• "There’s not enough squat racks or leg machines for the volume of its customers."

Customer Service

Pros:

• "Credit due to the Manager, Hector, for taking accountability and customer service seriously."
• "Staff is super helpful and welcoming, management is very friendly."
• "Can't forget about the amazing staff, extremely helpful and transparent when it came to signing up."

Cons:

• "The management replied that they cannot help."
• "Absolutely HORRIBLE customer service from the female manager!"
• "Lately the front desk service has been HORRIBLE."
• "The old white lady at the desk is absolutely unprofessional and disrespectful."
• "Horrible front desk employee. Unfit physically and mentally for the job."

Security and Safety

Pros:

• "Thank you for your great job! Membership is awesome."

Cons:

• "UPD: my shoes was stolen from locker room yesterday lol"
• "Please be careful in mens locker room. Came in on Saturday 9/24 around 3pm alone. Lock was clipped and my wallet stolen."
• "There are HOMELESS people outside the gym at all hours, people STEAL and BREAK the equipment, set up tripods EVERYWHERE to film themselves, and make an absolute MESS of the beautiful gym that once was."

Value for Money

Pros:

• "It's pricier than some of the other gyms in the area but you get what you pay for."
• "You win for $20 a month here vs $25 at ESPORTA (Non-AC Gym)."

Cons:

• "For the price it's good but don't expect anything amazing."