City Fitness Reviews Summary

Staff and Management

Pros:

• "The staff is always very friendly."
• "Susan is extremely nice, personable and friendly."
• "The people at the front desk always greet you whether you're coming in or leaving the gym."
• "The trainers are motivating without being overbearing."
• "The staff and fellow members are incredibly friendly and supportive."
• "Staff are friendly, efficient, and knowledgeable."
• "AMAZING staff!"

Cons:

• "Frank is a disgrace. Likes to make people feel horrible about themselves."
• "I even spoke to the vice president of the gym, his name is Jeff Quinn, I told him about his staff member and that I didn't like the way she was acting, but he was very unprofessional and didn't really cared about what I had to say."
• "I received a flier from City Fitness in the mail, so I phoned them to obtain some information and a 'Freddy' was so unprofessional."
• "Recently had a really creepy/inappropriate interaction with a staff member here."
• "I had an interview for them the lady said she called and left a voice mail she lied then gave me another interview only to not call again."
• "The staff is 50/50."
• "Staff is very cliquey and inattentive at some times."

Facility and Equipment

Pros:

• "The place is spotless, easy to navigate and has plenty of stations, equipment and rooms designed for speciality classes such a specially layed out and lighted spinning rooms."
• "New gym with the pool opening soon. Equipments are usable and not a lot of wait."
• "The gym offers a wide range of fitness equipment and I feel as though I always have the equipment I need."
• "The gym was clean and the equipment is top notch."
• "Very clean facility, equipment always in good shape."
• "The gym itself is wonderful, with a vast assortment of equipment."
• "All of the equipment is brand spanking new."

Cons:

• "Bathrooms are always out of paper towels and the showers have that unclean smell."
• "This place would be fine if it wasn't so hot and stuffy in there."
• "The sauna it felt like an afterthought small not hot enough and I’m pretty sure someone’s going to burn themselves on that heating element."
• "Needs new equipment (e.g only one leg extension machine, which is frequently broken)."
• "Not enough equipment and it’s always packed so it’s hard to justify the cost for it."
• "Only one cable machine for cable flies—crazy."
• "The amount of space dedicated to weight lifting shrank by roughly 30%."

Billing and Membership Policies

Pros:

• "Fortunately I'm locked in at $19.99."
• "City fitness is budget friendly & they frequently run promotions which is great for young professionals like myself."
• "The $50-60 dollars a month is extremely cheap for a nice gym."
• "Membership costs are less than the gyms in center city."

Cons:

• "The gym moves, reduces the amenities and eliminates classes but yet expects you to pay the same rate."
• "Even though they changed the details of their contract and members haven't signed the new and revised policies - they still hold you to your contract."
• "The price point for a monthly membership is a bit steep."
• "They seem to purposely make it as difficult as possible."
• "City Fitness recently started canceling the contracts and memberships of long time customers."
• "This gyms billing policies are INSANE."
• "Terrible billing practice. Will continue to bill even after you cancel."