"For the price, the lobster roll was incredibly delicious, loaded with lobster!"
"Best damn soup I’ve ever had!"
"Best soups in town! Their lobster bisque is amazing--even better than one I've had in Maine."
"The lobster bisque is gorgeous. The split pea and ham soup was spectacular. Seriously delicious soup."
"Every spoonful of the lobster bisque has a mouthful of lobster, fresh tasting, minimal thickening agent, just good ingredients!"
"The soups were very flavorful and seasoned well."
Cons:
"Definitely not a place for foodies or those local to the NYC/NJ Metro area who enjoy great food."
"This place is so overrated. I brought the chicken and rice soup and the splitpea with ham, both soups lack broth and had a overpowering flavor of carrots."
"Lobster bisque was good, just a little salty. Jambalaya soup was just okay."
"Less enthused about the shrimp and corn chowder (I found it bland)."
"Also had the jumbalya. Tasted like it was from a can."
"Nothing 'original' in these soups... All cooked on the same 'base'- mashed up carrots, potato, onion, who knows."
"Their soup here was ok but a little underwhelming to say the least."
Service
Pros:
"The guys at the counter were really friendly."
"Guys are friendly, they recognize the regulars."
"The people at the counter are so friendly and inviting and sometimes even give me double bread when I’m nice ;)"
"The staffs were kind and polite."
"Staff were also nice and do not have any airs despite the place being a previous popular TV filming spot."
"The man who runs the place is very friendly (not like the one in Seinfeld :))"
"The gentlemen who served me was super super nice!"
Cons:
"During my visit the serving staff was quite abrupt, bordering on rude."
"The restaurant has no concern with orders not being delivered properly."
"The bag was fully wet, the paper container/cup where the soup was packaged was soggy. Too much money for poor quality food. I will never order from here again."
"Excellent soup but very rude employees. Went today at 5 after work with the intention of buying 2 large soups and the teller was not helpful at all, so I decided to leave."
"Sadly the staff would not say no soup for you for me."
Value
Pros:
"Delicious food, at a surprisingly affordable price point given the tourist fan-base associated with this location."
"Considering the usual prices in NYC, this place has a very good price."
"Can't believe I got soup, bread, chocolate and fruit for under 10 bucks in NYC!"
"Nice selection of great tasting soups. Their prices would be reasonable in most locations, let alone Manhattan."
Cons:
"Soup is pricy ($10 for small lobster bisque), but it's worth it."
"The jumbo size of soup is laughable. Charging $12 for a what is a smedium cup of soup is shameful."
"Ordered the lobster bisque… not life changing. $12 seems crazy for a cup of soup."
"Insanely small portions for very average soup at crazy prices."
"Still pricey though."
"The soup is pretty good but definitely not worth $12 for a small cup of it."
Ambiance & Convenience
Pros:
"What a 'cute' little shop, and absolutely worth a visit or more."
"The ambiance didn't disappoint either!"
"There's usually not a massive line like you see in put photos."
"An enjoyable, unique NYC dining experience that you should allow yourself to take."
Cons:
"The place doesn't have an interior and instead is a shop with a counter."
"A negative note is there's no dining space available, you have to get creative."
"No seating on site, but I had planned to take it to my hotel room and relax prior to the Broadway show I planned to see."
"Unfortunately, there was nowhere to eat so I had to wander over to a nearby park."
"If you plan to go close to 8pm, be warned they close earlier than the posted time, we got there at 7:45 and they were closed."
Extras
Pros:
"It’s nice that the soups are served with a roll, a pear and a little after dinner mint."
"Each soup comes with a piece of fruit, Alice of bread, and a tiny chocolate, which adds just enough to the meal to fill you up without bloating you."
"They give a piece of bread, mint chocolate and a fruit (apple, pear, banana)."
"Order comes with bread, fruit and a chocolate."
"Plus all soups come with bread, fruit and a chocolate."
"Good soup, comes with bread, fruit, and chocolate."
"I really like that every order comes with bread, a piece of fruit, and a sweet little candy."
Cons:
"Souvenirs are little expensive though."
"I swear I can taste the cardboard from the new cups he's using."
"Gone downhill. Had lobster bisk back in 2004 and there were chunks of lobster in it. Had it in 2018 and there was none."