Wayback Burgers Reviews Summary

Food Quality

Pros:

• "The burger and fries were good."
• "Burger was nice and juicy."
• "The burger and fries were delicious."
• "In addition to great burgers, that have an excellent grilled chicken sandwich."
• "The burgers were very good, and the grilled cheese for our son was very good too."
• "Meat used for burgers was good and cooked right."
• "The Food was Delicious."

Cons:

• "I spent over $20 and had The worst experience ever with food."
• "Not as good as it once was, onion rings were burned to a dark crisp."
• "The food is eh in general, but the fries are particularly bad - stale and greasy."
• "The burgers were greasy, the fries were under cooked."
• "Their burger was old reheated meat and not fresh."
• "The fries were tasteless and awful."
• "Food is cafeteria grade."

Service

Pros:

• "Amanda took my order she was very nice and made sure my family got their food in a timely manor."
• "The guy with the dreads though was the only good employee there and was nice."
• "The staff is always very helpful and friendly."
• "The cooks & owner/manager went above & beyond for our lunch."
• "Martina (the manager) resolved my issue and delivered our meals with a smile and helpful conversation."
• "The staff are patient, efficient, friendly, welcoming, helpful, and knowledgeable about the menu."
• "The young ladies that work here were very friendly and pleasant."

Cons:

• "The service was deplorable at Best!"
• "Will not be going back again."
• "This service is the worst I’ve ever experienced. Lazy employees, slow service and small portions."
• "Customer service is almost always the worst in the area."
• "They seem annoyed to have customers."
• "Each time I have ordered from there it takes forever to get the food and the order is almost never right."
• "The customer service was lacking."

Cleanliness

Pros:

• "The place is still Clean."
• "Super clean."
• "The restaurant was clean, including the restrooms."
• "It's a wonderful little shop with a clean interior."

Cons:

• "What i disliked the most is the young lady kept going to her dirty phone accepting money, sweep the floor, back to phone and never washed her hands once."
• "There was food all over the tables even though there weren't any other customers inside."
• "Really bad location. Dirty and lights out on the inside."
• "Food was ok... restaurant was filthy floors full of grease ladies bathroom is scary dirty."
• "That thing hasn’t been wiped down properly for well over a week and that’s generous."
• "The AC was broken, so the doors were propped open and there were flies all over the place."
• "Decided to give it a second chance after a few weeks. This might be the dirtiest restaurant I've ever been in."

Management

Pros:

• "Great personal service at Wayback! They take your order and make the food to your specs."
• "The store manager Mrs. Martina was super nice and has changed this store for the better."

Cons:

• "This place is brutal. I tried calling ahead and it just went to a recording."
• "I WILL NEVER ORDER FROM THIS LOCATION AGAIN!!"
• "This place should be shut down for incompetence."
• "The problem with this place is that they hire young workers and they are too cheap to hire management."
• "I’ve never seen a manager in the building."
• "Her managerial skills were less than I would have received from an ice cream truck driver."
• "Not sure what kind of show Eric is running there."

Order Accuracy

Pros:

• "Can’t thank you all enough for providing a quality meal tonight. I appreciate you all coming through during this time and I hope you all can continue to push through this. Food is always amazing, still hot when it arrives, never wrong!"
• "Ordered their irish nachos last week, scrumptious and as ordered!"
• "All toppings were as ordered."

Cons:

• "An entire order of fries were missing."
• "Half of my order wasn't included."
• "They forgot 3 of the 5 items on my burger."
• "Almost every time we order here, they forget something."
• "The first burger was missing 4/6 toppings."
• "We have ordered from here multiples times this is the 2nd time we had a burger missing from our order."
• "The order is always missed food, and they doesn't follow the food directions."