Shake Shack Princeton Reviews Summary

Burger Quality

Pros:

• "those burgers are so freaking good."
• "The Shack Burger and it was very tasty."
• "Omg the burgers here are soooooo good!"
• "I always thought this was just another 5 guys (overrated upscale McDonald's) or something similar...Top 3 burgers I've ever had."
• "Surprisingly good global burger chain. Diner style thin patties have crispy edges and great texture."
• "Food was great...best burger ever."
• "The hamburgers are nice and juicy, cooked perfectly."

Cons:

• "For all the hype I was expecting a better burger. I got a bacon cheeseburger. It was just ok."
• "The burger patties were thinner than I'd like for a premium burger, and most of the flavor I got was salt."
• "The breading was flimsy and bland, coming right off the meat."
• "The burger buns were soaked in grease to the point they were soggy."
• "The shroom burger has too much cheese."
• "The burgers have neither sesame seeds on the buns nor much char on the meat."
• "For some reason (smash burger style?) the meat was just tough... I appreciated the crispy crust, but it seems it was at the expense of overcooking the meat."

Customer Service

Pros:

• "The staff is super friendly they checked on us quite a few times."
• "The staff is always friendly and accomadating at this location."
• "Staff is always smiiiilin’ - and work well together to get special orders (gluten and dairy allergies) just right!"
• "Staff was so friendly and helpful."
• "Great customer service too."
• "The staff are super friendly and professional."
• "The people who work there were all really nice."

Cons:

• "I believe I got some type of food poisoning from this shack(2x)."
• "Found a live house fly on my burger and laid egg on the burger."
• "Walked to the counter where I was completely ignored by the entire staff."
• "Everything on my order was wrong. I ordered an avocado burger with shack sauce. What I received was missing BOTH of those ingredients and cheese which I did not order."
• "The Service here is subpar. A lot of teens/young ppl work in the kitchen; it’s all laughs, talking & fun back there but no food is being pushed out fast."
• "Rude on the phone at 9:30."
• "Workers are rude."

Price and Value

Pros:

• "People complain about the price, but it’s PREMIUM quality meat."
• "SOLID place. This location is very consistent with all the others and definitely the best burger spot in the West Windsor-Plainsboro, and Princeton area."
• "Worth it 👌!!"
• "Worth the wait and the money."
• "Yes it's a bit pricey but you are getting fresh food every time go soon as possible."

Cons:

• "The prices were quite High relative to the portions and the quality."
• "Beyond that, you should know that Shake Shack isn't exactly cheap. Expect to pay at least $15 per person, and that's probably on the low end."
• "It was $14, with no fries or other sides. That's a lot."
• "The prices have gone up a lot."
• "Wayyy over priced fast food."
• "Everything is good I just feel this place is overpriced."
• "Ridiculously over priced for ordinary burgers!"

Cleanliness and Ambiance

Pros:

• "It's newer, clean and well staffed here."
• "Cleanliness is top notch and they care about their customers."
• "The facility looked upscale and was very clean."
• "Very modern atmosphere and after the grand opening it's definitely calmed down."
• "The building itself has an inviting modern feel, complete with self-order kiosks at the front entrance."

Cons:

• "Very disgusting dirty place, their was food on the tables, chairs and floor."
• "Outside leaves and debris was a bit messy."
• "The place was a bit noisy and could have been kept neater."