"The team went above and beyond to create a unique experience with their personable staff and welcoming nature."
"The staff was very kind and the CEO was very nice."
"Awesome customer service!"
"The staff was super friendly they smiled and greeted us as soon as we walked in."
"Very friendly staff that promptly delivered food."
"One of the most friendly movie theatre staffs I've encountered."
"The staff were super helpful and attentive."
Cons:
"The staff is unorganized all over the place."
"The staff seemed very disorganized and confused."
"The staff was a combination of overworked & not properly trained."
"The staff and the kitchen are very slow."
"I see my waitress distracted responding to text messages on her phone."
"The entire first half of the movie servers were walking back and forth in front of us because they had no idea who ordered what."
"The person next to me order food and they didn't even give them Utensils."
Seating Comfort
Pros:
"Seats are more than comfortable and they have 'table' service to your seats in some as well."
"First of all, those seats! So comfy!"
"Seats were super comfy, like lounging at home."
"The seats are comfy though."
"The seats are wide and comfortable."
"Seat was a comfortable recliner."
"Those seats actually recline."
Cons:
"Our seats were filthy, piled with previous audiences’ dishes and sticky food residue, crumbs and dirty napkins on chairs."
"The seats were very uncomfortable for us though."
"Seats weren't comfortable, couldn't recline, despite being told they recline."
"The seats do not recline."
"The seats don’t recline at all. They are basically spirt airplane seats!"
"For the other 2 visits the seat was regular and not so comfortable."
"The seats are uncomfortable and not a great experience at all."
Food Quality
Pros:
"The food was great, I like the idea of ordering from my phone."
"The fingers were fresh, hot, and crispy."
"We ordered the Nachos with cheese. They were good."
"The drinks & wings were delish!"
"The BBQ Cheddar Burger was on point with the Tater Tots almost taking the spotlight because of that LOOK Dine-In Seasoning lmao!!"
"The food was good, the drinks were great as well."
"The food was very delicious, we ordered a cheeseburger, Thai bowl, Thai wings and green goddess salad."
Cons:
"Honestly, giving it 2 stars is me being nice! I would not go back to LOOK Dine In on 57th Street. I do NOT recommend."
"The food is very overpriced from a water bottle costing $6 and while a meal is $20."
"The food is overpriced, not great, and takes forever...I stopped ordering when I go."
"Food was lackluster and horrible tasting."
"The food is horrible/overpriced."
"Food was expensive, cold and not great."
"The food quality is poor."
Cleanliness
Pros:
"The atmosphere upon entry is inviting, the space was clean and the music at the front bar was terrific."
"Sparkling new place with nice clients."
"The theater was beautiful and clean."
"Place is clean, nice atmosphere."
"It’s very clean and has a cool atmosphere."
"Really clean theatre with comfortable seats."
"This place was very clean, went recently to see the new spider verse movie and my gf and I had the whole theater to ourselves which was nice!"
Cons:
"The overall experience was okay but it loses points for cleanliness & overall comfort."
"Never Again! Bathrooms filthy."
"The bathrooms were disgusting."
"Sticky floors too."
"The bathrooms were badly maintained, no toilet paper in 2/3 of the stalls, no hand soap at all."
"The tables were not cleaned when we arrived at theater 7."
"Restrooms were shabby."
Ordering System
Pros:
"Since I've left the review below the theatre's food ordering features have improved drastically! There are QR codes at each seat and ordering is seamless."
"Food delivered to your seat from an online menu if you wish."
"They made taking orders super easy and fast and the food was really good."
Cons:
"The interface to order is terrible."
"The only downfall is I think the waiters should pass by more often to clear up your table."
"The dine-in experience felt quite cumbersome and interrupted the flow of watching the movie."
"You have to order your food by scanning a qr code... Which you can't do in a dark movie theater."
"They kept walking in front of us to deliver food to other people. Its great in theory but not all that practical."
"Having an open, lit hallway to enter and exit did mess with the immersion."
"The process was confusing, the server was not in the best mood."