LOOK Dine-In Cinemas W57 Reviews Summary

Category: Movie theater New York

Address: 657 W 57th St, New York, NY 10019, USA

Phone: +16467676287

Rating: 3.5
based on 202 reviews.

Customer Service

Pros:

  • "The team went above and beyond to create a unique experience with their personable staff and welcoming nature."
  • "The staff was very kind and the CEO was very nice."
  • "Awesome customer service!"
  • "The staff was super friendly they smiled and greeted us as soon as we walked in."
  • "Very friendly staff that promptly delivered food."
  • "One of the most friendly movie theatre staffs I've encountered."
  • "The staff were super helpful and attentive."

Cons:

  • "The staff is unorganized all over the place."
  • "The staff seemed very disorganized and confused."
  • "The staff was a combination of overworked & not properly trained."
  • "The staff and the kitchen are very slow."
  • "I see my waitress distracted responding to text messages on her phone."
  • "The entire first half of the movie servers were walking back and forth in front of us because they had no idea who ordered what."
  • "The person next to me order food and they didn't even give them Utensils."

Seating Comfort

Pros:

  • "Seats are more than comfortable and they have 'table' service to your seats in some as well."
  • "First of all, those seats! So comfy!"
  • "Seats were super comfy, like lounging at home."
  • "The seats are comfy though."
  • "The seats are wide and comfortable."
  • "Seat was a comfortable recliner."
  • "Those seats actually recline."

Cons:

  • "Our seats were filthy, piled with previous audiences’ dishes and sticky food residue, crumbs and dirty napkins on chairs."
  • "The seats were very uncomfortable for us though."
  • "Seats weren't comfortable, couldn't recline, despite being told they recline."
  • "The seats do not recline."
  • "The seats don’t recline at all. They are basically spirt airplane seats!"
  • "For the other 2 visits the seat was regular and not so comfortable."
  • "The seats are uncomfortable and not a great experience at all."

Food Quality

Pros:

  • "The food was great, I like the idea of ordering from my phone."
  • "The fingers were fresh, hot, and crispy."
  • "We ordered the Nachos with cheese. They were good."
  • "The drinks & wings were delish!"
  • "The BBQ Cheddar Burger was on point with the Tater Tots almost taking the spotlight because of that LOOK Dine-In Seasoning lmao!!"
  • "The food was good, the drinks were great as well."
  • "The food was very delicious, we ordered a cheeseburger, Thai bowl, Thai wings and green goddess salad."

Cons:

  • "Honestly, giving it 2 stars is me being nice! I would not go back to LOOK Dine In on 57th Street. I do NOT recommend."
  • "The food is very overpriced from a water bottle costing $6 and while a meal is $20."
  • "The food is overpriced, not great, and takes forever...I stopped ordering when I go."
  • "Food was lackluster and horrible tasting."
  • "The food is horrible/overpriced."
  • "Food was expensive, cold and not great."
  • "The food quality is poor."

Cleanliness

Pros:

  • "The atmosphere upon entry is inviting, the space was clean and the music at the front bar was terrific."
  • "Sparkling new place with nice clients."
  • "The theater was beautiful and clean."
  • "Place is clean, nice atmosphere."
  • "It’s very clean and has a cool atmosphere."
  • "Really clean theatre with comfortable seats."
  • "This place was very clean, went recently to see the new spider verse movie and my gf and I had the whole theater to ourselves which was nice!"

Cons:

  • "The overall experience was okay but it loses points for cleanliness & overall comfort."
  • "Never Again! Bathrooms filthy."
  • "The bathrooms were disgusting."
  • "Sticky floors too."
  • "The bathrooms were badly maintained, no toilet paper in 2/3 of the stalls, no hand soap at all."
  • "The tables were not cleaned when we arrived at theater 7."
  • "Restrooms were shabby."

Ordering System

Pros:

  • "Since I've left the review below the theatre's food ordering features have improved drastically! There are QR codes at each seat and ordering is seamless."
  • "Food delivered to your seat from an online menu if you wish."
  • "They made taking orders super easy and fast and the food was really good."

Cons:

  • "The interface to order is terrible."
  • "The only downfall is I think the waiters should pass by more often to clear up your table."
  • "The dine-in experience felt quite cumbersome and interrupted the flow of watching the movie."
  • "You have to order your food by scanning a qr code... Which you can't do in a dark movie theater."
  • "They kept walking in front of us to deliver food to other people. Its great in theory but not all that practical."
  • "Having an open, lit hallway to enter and exit did mess with the immersion."
  • "The process was confusing, the server was not in the best mood."

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