"It's a sweet romantic place that I would recommend as a 'let's have coffee' on our first date. Very Charming."
"Even in the middle of the city, it still feels like a small-town shop: friendly (but efficient) staff, homey atmosphere."
"The interior and exterior are absolutely charming."
"The atmosphere is pretty cool and relaxed."
"Cute environment, great coffee, no hassle."
Cons:
"The lady behind the counter looked very sleepy and tired, she kept her eyes half-closed during the entire time and you could tell she was in no mood for working."
"As other reviews mention it's a tight space, and seating is at a minimum."
"The seating is limited and the seats are a bit stiff for a comfortable stay."
"Service was abysmal though the shop is adorable so the atmosphere brings the rating up."
"The staff isnt very warm or welcoming."
"The employees also seemed kind of miserable."
"The female that took care of me wasn't polite and barely even communicated with me."
Service
Pros:
"Really friendly staffs, and good atmosphere in the shop."
"Service was warm and friendly."
"The staff is amazing, friendly, and super helpful if you’re unsure about which flavor to get."
"Wonderful customer service, the pretty server will make sure that you leave the store with a smile."
"The people that wait on you were very friendly and helpful."
"Their staff is friendly and attentive."
"The service was friendly and efficient, which was a nice plus."
Cons:
"The service was not the greatest."
"The counter girl didn't even bother convincing me that the cupcake was just as good."
"I just have to say that the staff isn’t always very friendly or attentive."
"The behavior of the staff was awful."
"The staff, Evelyn E. in particular, were the rudest persons I have ever encountered."
"To many employees all chit chatting, didn't really greet till we were ready."
"Horrible service and horrible attitude!"
Price & Value
Pros:
"All and all I give them 5 stars the treats are worth the cost in my book ($8 - $9 a slice) it’s a cute shop in a very trendy area."
"Quite expensive for a slice of cake (~$10 including tax) but given size of the cake and location, it is understandable."
"The price list is very reasonable."
"For $10, the portion size was decent."
"Portions are huge and the products are fresh."
"Yes, it's expensive... but it'll last for a week!"
"The cake was the perfect texture and had the right amount of cream to cake ratio."
Cons:
"I can't believe I spent over $7 on a very mediocre slice of cake."
"Extremely overrated and overpriced."
"Also, overpriced! $5.50 for a cupcake!"
"Also $10.50 w/tax for a slice of cake 🤔 bit excessive."
"Of course, the prices are silly high but you know that going into one of these places."
"Negative point is that it is a bit pricy for a cupcake."
"Too expensive for the hype and quality."
Food Quality
Pros:
"Great selection of fresh stuff that you can see them making from sidewalk window."
"The cake is soft and seriously a perfect texture."
"The vegan cupcakes and cookies were moist and perfect with a fresh cup of coffee!"
"The cupcakes are smooth and soft and just the right sweetness for my delight!"
"Their cupcakes are fresh and moist with just the right cake-to-icing ratio."
"The best cake I've ever tasted."
"The Brooklyn cake was soft and moist and I was really impressed."
Cons:
"The cupcakes taste like something you can get from a dollar store and are often dry."
"The red velvet cupcake didn’t taste fresh and was not it."
"Cakes are inconsistent and on a rare good day, you can get a nice slice of cake, but most times, it dry and too dense, with a lack of flavor and a strong flour taste."
"The vegan cookies n cream cupcake didn’t have great flavor either. It was missing a ‘cookies n cream’ taste."
"I am devastated at how terribly DRY the cake slices were!!"
"Both cakes were super dry and the frosting was hard as well, almost as if it’s been sitting out for days."
"The cupcakes were dry and the frosting was a bit too dense and dry for my liking."