Mah-Ze-Dahr Bakery Reviews Summary

Selection and Quality of Pastries

Pros:

• "They have a limited selection of pastries and slices of cakes that all look quite tempting."
• "The Turkey Gruyere Croissant (warmed up!) is a masterpiece!"
• "They are soft and airy and chewy, like pockets of heaven."
• "This croissant has ruined every other croissant for me. It is delectable and everything you want in a pastry."
• "Probably one of, if not, the most flaky, buttery, and fluffiest croissants in Manhattan."
• "You cannot go wrong from their baked goods, hot chocolate or coffee options."
• "The brioche Donut was amazing, it tasted unique and similar to cake."

Cons:

• "Their advent calendars are a big disappointment."
• "very disappointing coconut cake. It's essentially a vanilla buttercream cake with a vague hint."
• "I ordered a mushroom croissant that was so full of sand and grit it went in the garbage after one bite."
• "The almond croissant had too much filling and didn't have an appealing flavor."
• "Bought a fresh cinnamon roll 3 weeks ago, it was great. Then I bought one again today and they clearly gave me a day old one."
• "The brioche donut I really didn’t enjoy much- didn’t really melt in my mouth and too little of the filling."
• "I was sold 2 croissants (one regular, one chocolate) that were clearly SEVERAL days old."

Customer Service

Pros:

• "I always have a great experience when I go here. Very people oriented and community friendly!! And yummy sweets!!"
• "The baristas are all super cool and genuine."
• "The staff is friendly and inviting and the food… well it’s something you have to experience for sure."
• "The staff were super friendly and attentive to everyone walking in."
• "Everyone was smiling and happy, knowledgeable and helpful."
• "Best and most humane and socially aware customer service experience everrr."
• "The staff is super sweet and friendly every morning."

Cons:

• "Found something again and when I brought it to their attention the woman was so rude about it I almost lost it."
• "We wanted to share 2 slices of cake and ordered at 7:25pm. The 2 employees at the counter told us 'seating was closed'."
• "Their tip options start at 25%. Why so greedy?"
• "The staff could be more friendly, though."
• "The young lady with curly hair and glasses that works there on Sunday afternoons is very rude."
• "Extremely rude service, the 'large' was actually a small."
• "This employee left my order on the counter when I was standing infron to grab and she continue talking with her coworkers."

Ambiance and Cleanliness

Pros:

• "The space itself is beautifully designed with plush, elegant, and comfortable furnishings."
• "The indoor dining area is comfortable and clean."
• "The atmosphere is cozy and clean."
• "The place itself is decorated beautifully and I would go back."
• "The interior of this place is so amazing, the wallpaper, floors, I loved it."
• "It's a beautiful space and the pastries are pretty good."
• "The staff are helpful and helpful, and invest effort in keeping the shop and very clean inside and out."

Cons:

• "I was just here a couple of weeks ago and I used the restroom before I made my purchase because I have a child and now all of a sudden there are no public restrooms."
• "I’m rating it 4 stars because it does get very crowded and they don’t have a restroom for customers."
• "Seating is limited."

Price and Value

Pros:

• "Pastries were not overpriced (mostly around $5-$7), and I would visit here again to try their cakes and other pastries."
• "The price is very fair for NYC."
• "This place!! I come here every time I visit NYC & it's always great, but today was exceptional."

Cons:

• "Astounding I paid $11 for this."
• "A bit pricey, which is expected for the area it’s located in."
• "I don’t see the value in spending $78 for their cheesecake when I can go to Costco and spend half the price for the same taste."
• "Paid $5.17 for a cappuccino that’s not listed on menu. Small cup but nice flavor & aroma."

Product Availability

Pros:

• "They also sell dog treats that my dog is obsessed with."

Cons:

• "I placed an online pick-up order today... I arrive at the bakery only to be told that they were all sold out."
• "They run out of their signature brioche donut by second half of the day."
• "Only problem is they never have available all the items I want to buy."