Address: 21 2 Bridges Rd, Fairfield, NJ 07004, USA
Phone: +19735750911
Rating: 4.9
based on 111 reviews.
Quality of Care
Pros:
"They care about all the animals as if their own and they give you straight answers."
"Dr John saved my dogs life!"
"The vets handled him so well and told us everything we needed to do to keep him well."
"They were so empathetic and helpful. They really wanted to save my dog."
"Dr. John knows his animals! The staff is competent and compassionate."
"Such great people working here. The doctors are so amazing they basically saved my dog's life."
"Dr. John and his staff are the best of the best."
Cons:
"The money spent is irrelevant to the pain you caused."
"Not only is your response littered with lies; it is very pretentious."
"All of this can be forgotten. The moral reason for this review is how it all ends. Unfortunately she passed away weeks later."
"This place has no care of animals. They just want your money."
"Simply because you did not want to take the time for a proper examination."
"They caused a chain of events that brought pain to her at a time when we missed other symptoms that did in fact result in her passing."
"It is cruel to sedate anyone without permission."
Customer Service
Pros:
"From Dr. John, to the technicians, assistant and receptionists - Willowbrook makes you feel welcome, and really love seeing your dog."
"On time for appointment start time. Vet was very friendly and addressed my concerns with my puppy."
"I'm incredibly grateful for the staff's kindness."
"Always treated with friendly and warm staff."
"Everyone was kind, professional and attentive."
"The entire staff is nothing but amazing."
"Everyone was so friendly and welcoming."
Cons:
"To be clear the full charge was not even in dispute. Only services that were performed without permission."
"I come In, thinking I’m seeing Dr. John. And he isn’t there, the other vet and technician, proved to push tests, and probiotics on a dog who is suffering and I leave paying about $500 knowing I was there for a end of life discussion."
"Find somewhere else to bring your loved ones."
"This was not their doing. What upsets my family and myself is the harsh fact that this facility made suffering family members' final days worse."
"Warning: They will perform unnecessary blood work, and it is your responsibility to pay without your consent."
"Lastly, when the issue was discussed with the clinic the answer that was provided was 'all services were performed.'"
"Well come to find out that after they sedated my dog, they closed up their office and left her unattended and she ended up inhaling her own vomit."
Value
Pros:
"Also they are very reasonably priced!"
"The price for all services was very fair, they didn’t try to upsell us on memorial merchandise, and gave a discount because our piggie was in such bad shape."
"He is also so reasonable in pricing."
"His prices are a bit more than our old vet, but I do not mind paying a little more for MUCH better quality."
"Dr. John's dedication to providing top-notch care while maintaining reasonable prices sets him apart in the veterinary world."
"They are great with payment plans as well."
"Great place fair pricing and willing to help you and your pet friend or family."
Cons:
"I’ve never been surprised with a fee as they are always upfront with how much things will cost."
Convenience
Pros:
"My dog had to be seen as an Emergency on a weekend and they squeezed us in without hesitation."
"Have to also mention we love the new app so much! It streamlines all of her needs...appointments, medications and grooming reminders all in one!!"
"They have same day emergency appointments available which is a huge help."
"My cat had an emergency, and they fit us in just 20 minutes before closing."
"They're the only place that would squeeze in my dog when they heard the severity of their health."
"Appointments are easy to make and wait time is super minimal."
"During this crazy time of quarantine they were sure to be safe... no need for us to even go in... they came to the car to get him then returned him to us!"