Barnes & Noble Reviews Summary

Selection and Availability

Pros:

• "This B&N always has the very specific books I’m looking for and more."
• "They have a large variety of books toys and novelty items."
• "Great store for music C.D's Vinyl Records' Movie C.D'S and Blu-ray."
• "Always s great experience. Fortunately for Barnes and Noble that they have such a fantastic variety of books that I usually wind up spending much, much more than I planned!"
• "Great book store. The selection here is top shelf. From A to Z they have it."
• "A huge bookstore with literature from all over the world!!"
• "Just about any book or magazine you could be looking for and then some."

Cons:

• "Store is different. Looks like there are less books to choose from."
• "The fantasy section has very few new and upcoming authors."
• "No new books that I could c in my face so I know if I read them."
• "The only thing I didn't like is the technology section is lacking a bit."

Store Experience

Pros:

• "The store looked very inviting and friendly."
• "Very clean store, with well manored and helpful staff."
• "Conveniently located on the outside of the mall with access to the mall."
• "It's the atmosphere of Barnes and Noble that I particularly appreciate."
• "Calm and serene Barnes and Noble location."
• "Bright, airy, friendly staff (who go out of their way to find you any book you're looking for!)."
• "Walking into a Barnes & Noble feels like home."

Cons:

• "The store was loud and not nearly as peaceful as the free standing stores."
• "The store itself is fine and the books. People is what makes a place the people here has racist tendencies towards people of color will not be returning at this location."
• "This store is racist, will give you accusatory looks and also racially profile you."
• "Store is very empty. Many boxes lying around."
• "Hard to shop in store though because temperature was extremely high."
• "Great store but could not find help when needed."
• "In stock good, clean store, 1 cashier unacceptable."

Customer Service

Pros:

• "Staff is very helpful if you can't find what you're looking for."
• "Very friendly staff & wonderful collection of books."
• "The staff was always willing to help you they would even take you to the section you have interest in."
• "Staff is very friendly and I always have a very quick check out experience even if there is a line."
• "The staff is wonderful though & they all make sure to greet you, make sure you are finding what you need."
• "Very professional staff and they were very helpful."
• "The staff are extremely helpful."

Cons:

• "However there is a few goose eggs/staff who's attitudes damper your experience."
• "I used to love coming to this place until the security guard that works here screamed at me when I'm was looking at the books."
• "The lady work at the Cafe was so so rude 😒"
• "Her entire demeanor and tone with me during the interaction was cold and dismissive."
• "The help here is very unfriendly and the place is not catering to my needs as a handicapped person."
• "Had coffee at the cafe. At 1130 bad service guy with pony tail had attitude not wanted to answer me when I ask for price on grilled cheese."

Pricing and Value

Pros:

• "I also love having a membership, between all the rewards and discounts it's 100% worth it!"
• "At the time of our visit, hardcover books were 50% off."
• "A little pricey, but you can find great sales & clearance deals."
• "The 50% discount tables were loaded with all sorts of goodies."
• "And btw, after the shopping, you can find a discount for Starbucks in the receipt."

Cons:

• "The only thing I don't care for is many people just sit in the cafe area or on the chairs reading books then returning them to the shelves in poor shape."
• "Coffee shop coffee tastes burnt and the prices are too high for the market in my opinion compared to getting the same copy of something cheaper online."
• "Everything seems outrageously expensive...$40 for a DVD??? Really??"
• "But the only thing that I don't like is the high price for everything."
• "But there's still one downside - high prices…."
• "I just wish books weren't so expensive."

Facilities and Accessibility

Pros:

• "Bookstores, so much temptation in one place! Good selection, open til 9, the mall closes at 7. If your car is not near you are in for a hike back to it outside the mall."
• "A cafe is on site for refreshments and snacks."
• "Also includes a Starbucks cafe, which adds to the comfortable atmosphere."
• "Love that you can also purchase Starbucks coffee and enjoy while reading the book you purchased."
• "Easy access to large free parking lot. Handicap parking and access to public restrooms with handicap bathroom and stalls in mall. Wheelchair accessible."

Cons:

• "The tables and chairs they used to have are down to 1 set of two chairs on either side of the staircase leading to the Starbucks."
• "How can you plaster Starbucks signs all over your business... and do not accept gift cards."
• "Just left the Neshaminy location without my intended purchase. Waited in line for about 20 minutes without moving."