GIANT Reviews Summary

Category: Grocery store

Address: 4001 New Falls Rd, Levittown, PA 19056, USA

Phone: +12159491408

Rating: 4.2
based on 191 reviews.

Customer Service

Pros:

  • "The Giant is well organized And friendly staff."
  • "The people are friendly and professional."
  • "Very clean, well stocked and the employees here are awesome and very helpful."
  • "Floral department representative was so helpful and sweet."
  • "I spoke with Meredith in the bakery and she was so helpful and so kind..."
  • "The staff, oh so friendly, guided me through, Answering questions, helping me choose."
  • "They have nice employees who are glad to help you."

Cons:

  • "The lady at the deli proceeds to tell me that it will take a long time to get to my order because she is the only one there."
  • "Meat department and management has poor customer service."
  • "Manager showed up threatened to call police on me.She never asked if she can help me in anyway.She was very unprofessional and rude."
  • "I asked deli clerk to help me with ordering items from tablet.She said I don't want to help you.She was very mean."
  • "Manager was rude at the start when I complained."
  • "The customer service supervisor lady was particularly unhelpful and rude, I watched her loudly demean an old man when he asked for help at check out."
  • "The woman named Sandy working in self checkout was very obnoxious."

Store Quality

Pros:

  • "So fresh and so clean."
  • "Produce, Meats, and Fish always seem fresh and the staff helpful."
  • "I love giant usually very fresh and ripe produce even in the winter it's crazy."
  • "All their produce are always fresh and clean."
  • "Clean store, friendly workers..."
  • "This store is kept clean and organized."
  • "The store is clean. Parking lot is well lit."

Cons:

  • "I've thrown out over 350$ worth of groceries..."
  • "Almost every package is left partially open and put into the deli case. This greatly shortens the shelf life."
  • "Beef (roasts and steaks) here are not good. Color is always off, doesn't look quite right."
  • "This store is getting very run down and dirty."
  • "I recently went food shopping at giant and bought a bunch of fruit. And the 2 boxes of fruit were Driscoll's rasberries. 1 box had a maggot in it and another had some type of bug crawling in the raspberry."
  • "This store is dirty! They need to do some deep cleaning! Sweep under shelves, move all floor stacks in produce section and get that dust and tissues up!"
  • "Out of sheer need I had to stop at this Giant on my way home from work later in the evening. The WORST in the area! Messy shelves, Invasive robot, rotten produce and rude customers."

Pricing and Value

Pros:

  • "I like that purchasing groceries can earn you a discount on fuel."
  • "I can't speak too much to pricing comparatively but everything seems like decent value."
  • "The prices are competitive to Shoprite and are way better than Acme."
  • "With comparatively lower prices on healthful food products & generally a more varied selection than other mainstream grocery stores including olive oil, frozen/canned vegetables, organic & specialty products such as nutritional yeast & meat substitutes."
  • "Regular prices are affordable and savings are even better with a members card (which is free)."
  • "Love Giant! Best deals great service! Pretty much have everything I need!"
  • "Pricing isn't best but overall a good place to shop."

Cons:

  • "Was disappointed in the results that I food bill has doubled in the last 6 months I buy half as much stuff because I just can't afford it when I Social Security living so I've been shopping at other stores that are cheaper."
  • "They got 4 star because the salad bar is $6.99 instead of $6.49 like the other Giants in the area. Also it's not as organized or fresh (salad bar)."
  • "Nice store by oh man the prices. Its been over 10 years since i have been inside one and this trip just reinforced why."
  • "Most of the time they are a joke. making you buy stuff you don't need and you end up saving $1.50 but trash most of the stuff when it expires."
  • "The store is OK. It is overpriced."
  • "Extremely shady! They have sales with tons of fine print!"
  • "My only gripe are the onions. I’m going to be blunt- the onions are absolute trash."

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