Popeyes Louisiana Kitchen Reviews Summary

Category: Chicken restaurant

Address: 4270 US-9, Howell Township, NJ 07731, USA

Phone: +17329947324

Rating: 3.6
based on 160 reviews.

Food Quality

Pros:

  • "The food is so much more better it makes KFC look like there serving B grade quality meats."
  • "The food was better than expected."
  • "The chicken was moist and crisp."
  • "Tasty food, better menu and chicken than KFC."
  • "I really like their fried chicken, it is always delicious and moist."
  • "Their spicy chicken sandwich was extremely good with their Cajun fries, as well as their warm apple pie."
  • "Looking for great tasting chicken, red beans and rice, Mac and cheese; all at a very reasonable price? Then this is the place for you!"

Cons:

  • "The food was very greasy, they gave me my drink through the drive-thru and it was only 75% full."
  • "The food was terrible dried out chicken they put heat lamp to keep it warm old chicken the township should close it down.!!!!!"
  • "The chicken was very greasy, the skin was dry and hard."
  • "Both were completely doused in grease."
  • "Awful. Greasy, not crunchy and just did not taste fresh at all."
  • "Some if the chicken had been sitting under the heat lamps for too long which dried the food out."
  • "Love popeyes but will never be going back. Ordered shrimp combo and received a small bowl of breading. NO SHRIMPS."

Customer Service

Pros:

  • "The restaurant is always very clean. Staff is friendly and the manager goes above and beyond for the customers."
  • "Great job to the whole staff!"
  • "The staff was nice and pleasant too."
  • "The folks working there were friendly."
  • "The lady at the drive through was extremely nice and helped us the entire time with a pleasant attitude."
  • "The manager goes above and beyond for the customers."
  • "Excellent all around. Service 10/10. 3 Piece Tender Combo was 10/10. Clean inside."

Cons:

  • "Service was terrible, some of employees there especially someone he claimed that he is a manager don't have customer service skills, they always treats with unacceptable and disrespectful way."
  • "The help is inept and the Management acts as if they are doing you a favor."
  • "Worst Popeyes I ever been too. I came here for lunch & they are so unorganized."
  • "Service so slow, and dirty kitchen plus i saw one of the staff the chicken fell on the floor and he did put it Back to the basket to sell."
  • "Horrible service! We went to the drive-thru so we could get home and eat... Now 30 minutes had passed and we are still waiting."
  • "Awful customer service. Including the manager."
  • "Worst customer service I've experienced at a Popeye's, let alone any other food service joint in quite some time."

Cleanliness

Pros:

  • "The restaurant is always very clean."
  • "A very nice chicken fast food restaurant. Being that it's new, it's still in very good shape and looks clean."
  • "Place is always clean."
  • "Hot, Fresh and Clean. It's a newer Popeyes, it's well staffed, welcoming and efficient."

Cons:

  • "The entire place, the floor, the soda area, almost all the tables, and even behind the register where the food is was all dirty and greasy."
  • "The place is also just nasty/dirty."
  • "Food was good but the place is disgusting, bathroom was dirty, the seating area was dirty and there’s cobwebs in the foyer area with a dead bug hanging from it looks like it’s been there for a while."
  • "Make a long story short this place is unsanitary."

Order Accuracy

Pros:

  • "Popeyes has always been delicious no matter what we have ordered. Everytime we have gone there has never been a wait."
  • "Well is worth the 13 miles around, from Brick to Howell. Anyway, it is the first time that my order is complete without any problems."
  • "My visit at this location was excellent food came out hot and fresh I love it and also the manager name Saul went above and beyond to make sure I had everything in my bag before I left I would be coming back again this week."

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