Address: 4270 US-9, Howell Township, NJ 07731, USA
Phone: +17329947324
Rating: 3.6
based on 160 reviews.
Food Quality
Pros:
"The food is so much more better it makes KFC look like there serving B grade quality meats."
"The food was better than expected."
"The chicken was moist and crisp."
"Tasty food, better menu and chicken than KFC."
"I really like their fried chicken, it is always delicious and moist."
"Their spicy chicken sandwich was extremely good with their Cajun fries, as well as their warm apple pie."
"Looking for great tasting chicken, red beans and rice, Mac and cheese; all at a very reasonable price? Then this is the place for you!"
Cons:
"The food was very greasy, they gave me my drink through the drive-thru and it was only 75% full."
"The food was terrible dried out chicken they put heat lamp to keep it warm old chicken the township should close it down.!!!!!"
"The chicken was very greasy, the skin was dry and hard."
"Both were completely doused in grease."
"Awful. Greasy, not crunchy and just did not taste fresh at all."
"Some if the chicken had been sitting under the heat lamps for too long which dried the food out."
"Love popeyes but will never be going back. Ordered shrimp combo and received a small bowl of breading. NO SHRIMPS."
Customer Service
Pros:
"The restaurant is always very clean. Staff is friendly and the manager goes above and beyond for the customers."
"Great job to the whole staff!"
"The staff was nice and pleasant too."
"The folks working there were friendly."
"The lady at the drive through was extremely nice and helped us the entire time with a pleasant attitude."
"The manager goes above and beyond for the customers."
"Excellent all around. Service 10/10. 3 Piece Tender Combo was 10/10. Clean inside."
Cons:
"Service was terrible, some of employees there especially someone he claimed that he is a manager don't have customer service skills, they always treats with unacceptable and disrespectful way."
"The help is inept and the Management acts as if they are doing you a favor."
"Worst Popeyes I ever been too. I came here for lunch & they are so unorganized."
"Service so slow, and dirty kitchen plus i saw one of the staff the chicken fell on the floor and he did put it Back to the basket to sell."
"Horrible service! We went to the drive-thru so we could get home and eat... Now 30 minutes had passed and we are still waiting."
"Awful customer service. Including the manager."
"Worst customer service I've experienced at a Popeye's, let alone any other food service joint in quite some time."
Cleanliness
Pros:
"The restaurant is always very clean."
"A very nice chicken fast food restaurant. Being that it's new, it's still in very good shape and looks clean."
"Place is always clean."
"Hot, Fresh and Clean. It's a newer Popeyes, it's well staffed, welcoming and efficient."
Cons:
"The entire place, the floor, the soda area, almost all the tables, and even behind the register where the food is was all dirty and greasy."
"The place is also just nasty/dirty."
"Food was good but the place is disgusting, bathroom was dirty, the seating area was dirty and there’s cobwebs in the foyer area with a dead bug hanging from it looks like it’s been there for a while."
"Make a long story short this place is unsanitary."
Order Accuracy
Pros:
"Popeyes has always been delicious no matter what we have ordered. Everytime we have gone there has never been a wait."
"Well is worth the 13 miles around, from Brick to Howell. Anyway, it is the first time that my order is complete without any problems."
"My visit at this location was excellent food came out hot and fresh I love it and also the manager name Saul went above and beyond to make sure I had everything in my bag before I left I would be coming back again this week."