"The chicken was moist inside and crispy on the outside."
"The fried chicken was good too but personally I like the fried chicken from pop-eyes more."
"The chicken was nice and crunchy and cooked thoroughly."
"The chicken was very tender and juicy the potatoes were good."
"The chicken skin has a nice crisp and has really good breading. The meat was juicy and tender."
"The fried chicken and mashed potatoes gravy and fries all were great and those biscuits!"
"The chicken was flavorful and juicy."
Cons:
"The food is okay. Not sure what the hype is all about."
"Food was less than average. Not much flavor. Chicken texture was that of lab grown meat."
"The chicken on the 2 piece was soft but the skin wasn't even spicy and the fries had a weird aftertaste."
"Chicken had decent taste and texture, though nothing particularly different or better vs other fried chicken fast food options."
"The spaghetti was too sweet and had strange pieces of sausages in it."
"The breading on the fried chicken was crispy on the outside but mushy and soggy on the inside."
"Honestly the chicken wasn't good.. don't think fried it all the way.. you can still taste the flour."
Service
Pros:
"The staff was courteous and friendly."
"Staff were polite and efficient."
"The service was great considering the level of stress the kitchen and the staff go through."
"The employees were very knowledgeable and helped out greatly."
"The staff also double checks that your order is exactly what you got before calling you to pick it up."
"Service was great. People are nice, they even have someone there to open the door for you!"
"The staff were very friendly and made sure you got everything you need."
Cons:
"We submitted an order for pick up at 645. Why do they only start PREPARING our order at 730?"
"Poor management, all the employee don't want to serve."
"Food is good as expected but the service and staff are horrible."
"Everyone stood around talking while other customers was also complaining of wrong orders as well."
"This kind of service is ridiculous."
"I waited an hour AFTER it was to be delivered and called the door dasher... I have trying to reach Jollibee for over 2 hours and they won’t answer their phone."
"The workers were so overwhelmed with orders it was hard to keep up, they were definitely short staffed."
Ambiance and Cleanliness
Pros:
"It’s overwhelming to see Americans fall in line at our fave fast food chain."
"The place and bathroom is spot on."
"Employees are so nice, while the restaurant is very cozy and clean."
"The restaurant is very clean and well maintained."
"It has a very upbeat and vibrant atmosphere."
"The ambiance was cozy, the staff was pleasant."
"The place is pretty clean and the food is delicious!"