CityMD Toms River Urgent Care - New Jersey Reviews Summary

Staff Professionalism

Pros:

• "Every staff member I encountered (front desk, nurse, doctor) was very courteous, pleasant, and efficient."
• "The medical care, diagnoses and treatment accurate."
• "Dr. McCabe was thorough and very pleasant and gave thorough explanations."
• "The doctor was very professional and informative."
• "Great staff. The nurse and doctor and X-ray tech were all professional, sympathic, and great at their jobs."
• "The staff is kind, thorough, knowledgeable, and they make you feel extremely comfortable."
• "Staff was responsive, polite, and professional."

Cons:

• "Front desk personnel was rude and unprofessional."
• "The Nurse and Doctor were very condescending."
• "However, the doctor was hasty and rude, and did not address anything that I had listed as a problem or symptom that I was feeling."
• "Dr. McCabe has NO manners and is completely unprofessional."
• "The medical assistant and the lady that checked me in were nice. Dr. Nader Habib was awful, no bedside manner, didn’t listen to my concerns as a patient."
• "The 2 women at the front desk are nasty and unprofessional."
• "The provider I saw was unprofessional and unwilling to answer any of my questions."

Cleanliness and Facilities

Pros:

• "The waiting area and exam rooms were emmaculatly clean."
• "I was amazed at how clean this Urgent Care was."
• "The facility is spotless and the staff were efficient and kind."
• "It is very clean and a very streamlined experienced."
• "The waiting room is spacious and clean; the examination room is very clean too."
• "Office is very clean and not crowded."
• "The building was very clean."

Cons:

• "Didn’t even try to keep anyone safe. Disgusting."
• "This place is useless."
• "CityMD sign says 'most insurance accepted'. This is a lie."
• "Fraudulent Billing. I received a bill for services I've already paid for over 2 years ago."
• "Stay away from this place!!!"
• "Very unprofessional staff. They are incompetent."
• "Horrible doctors and staff. They almost caused me to lose hearing permanently because they don’t know what they are doing!!!!"

Efficiency and Wait Times

Pros:

• "No appointment needed, short wait time, and seamless check in was great."
• "Was seen within 15 minutes upon arrival, only waited 5 to 8 minutes in the examining room before I was seen."
• "They have very smooth processes from the time you walk in until the short wait time when you are seen by the doctor."
• "I was in and out in 45 min."
• "I got there at 8 o’clock. Several people in front of me. Less than a five minute wait."
• "Was seen quickly even though there were quite a few people ahead of me."
• "I was one of four patients in the waiting room and was in and out within a half hour on a Sunday."

Cons:

• "Horrible experience went there at 7 pm they close at 8 pm."
• "Never again. The website said the wait was less than 5 minutes. In reality, I waited for an hour and a half without being seen before I walked out."
• "WE WAITED 5 1/2 hours before we were tested!!!!!"
• "2 hours of my time wasted."
• "I was there at opening on Monday, put on a list and told to wait in my car. 4 1/2 hrs later called in and they said go home."
• "For two weeks I was given the run around waiting for a prescription."
• "It took 8 days for a response from them."