Maserati of Wilmington Pike Reviews Summary

Customer Service

Pros:

• "Patrick delivered exceptional service and my beautiful Maserati Levante."
• "Jamie made the buying process easy and financing easy."
• "Everyone was super friendly and my salesman Tim was awesome."
• "Eric provided outstanding customer service."
• "Keith from MASERATI OF WILMINGTON PIKE did an awesome job communicating, explaining, and providing excellent customer service!"
• "The people at the dealership were very professional and friendly and honest to deal with."
• "The service from Eddie Somers in sales at Maserati of Wilmington Pike was exceptional."

Cons:

• "I will never purchase a vehicle from a Mike Piazza dealership, especially Maserati of Wilmington Pike."
• "Stay away from this dealer, we bought a car with extended warranty, it has been over 5 months I have been leaving messages to fix my chipped windshield."
• "The sales manager Billy stopped replying to my email and every time I called them: the receptionist tells me he is not there."
• "Although these folks are eager and appear motivated, they failed mightily in attending to this customer."
• "One of the most unpleasurable experiences I have had while attempting to buy a car."
• "Warning... Terrible experience with Maserati of Willington Pike in Chadds Ford PA."
• "Very disappointed, I visited your showroom on 8/12... NOT one person said a word to me or even looked at me."

Financing and Pricing

Pros:

• "The financing process was smooth and satisfying."
• "Scott Topping not only fought for a better interest rate, but negotiated a significant discount on an extended warranty on my behalf."
• "I was confident in my purchase and it just goes to show you they work with a wide variety of budgets."
• "They fought for me at the bank and got me a great rate."
• "Scott worked his way through the numbers to deliver us the absolute best deal."
• "Eddie Somers was friendly knowledgeable and gave me a fair price."
• "We we're able to sit down and talk numbers shortly after where they were willing to meet my proposed budget."

Cons:

• "The manager then comes out and tries to sell me on a $3k warranty (on a $12k car)."
• "I was misled on the price of the car I wanted to buy and misled on the value of my trade-in."
• "They tried to low ball me on the trade in."
• "Not once but twice he did a HARD credit check... So physically lied to my face twice."
• "Very disappointed this car dealership left deposit for a Maserati Quadriporate was dealing car shipping next thing what Eddie sales man said we got an offer from a local buyer even he got already deposit for a car they still keep cars listed on a market."
• "Without disclosing anything and no paperwork they will make you wire the full down payment."
• "Would’t get my car from them again."

Vehicle Delivery and Condition

Pros:

• "Our vehicle arrived in Texas in perfect condition and we are very pleased with the car and the entire process!"
• "Just bought an Alfa Stelvio Quadrifoglio from George."
• "Bought a new guilia. Love it and had a great experience and got a great deal."
• "Purchased a 2017 Vw Tiguan on Saturday 3/7/2020. I am absolutely thrilled with the level of detail, and concern the staff showed me."
• "Got my car turned around promptly and even washed and detailed it."
• "As far as the car itself, it was in mint condition, well equipped, and very well priced."
• "I purchased my first maserati last week and I'm in love!"