NJ MVC Secaucus Inspection Reviews Summary

Staff Interaction

Pros:

• "The technician who handles my car was really pleasant as well."
• "The inspectors are polite, clear, and efficient."
• "Employees were surprisingly professional."
• "The staff were incredibly friendly and welcoming, and they went above and beyond to ensure that my experience was a positive one."
• "The people here are great. The tech who helped me was so friendly."
• "The staff employees are friendly. God bless them in what they do."
• "The staff was super friendly and made me (Even as a nervous driver) very much at ease."

Cons:

• "I am very disappointed with the behavior of the person attended me. He was so rude."
• "The guy I had was rude, unprofessional and seemed like he didn't want to be there."
• "Asian old guy staff needs to upgrade his communications skills."
• "He should be sent to the therapy or something that can help his condition."
• "However some staff might need some customer service skills (plain rude)."
• "The guy that attended me was rude and nasty."
• "There was a guy who works there was very rude, disrespectful and mannerless behavior."

Efficiency and Process

Pros:

• "The Wayne Inspection Manager’s office was a breeze, it literally took 5 minutes."
• "I was in and out in less than 5 minutes!"
• "There is no line even busy time frame."
• "What a pleasure. Plenty of lanes open and they work diligently."
• "In and out on the weekend of 5/20/23 I arrived early in the morning believe it or not the line was around the corner BUT to my surprise the line was moving at a very good speed, within 15 minutes maybe a little longer, I was finished."
• "Wonderful place, people and service. It was my first time and I didn't expect to be in and out so quickly."
• "What an amazing experience. Five minutes I drove out with a new sticker."

Cons:

• "Nine people were in front of me in the payment line. The counter has opaque glass mounted on top, except at the openings where you speak to an employee, so it's hard to see and hear the other employees."
• "The wait was very long; but that wasn't the problem! The bathrooms were CLOSED."
• "Waited 2.5 hours in line to get the registration renewed."
• "Only thing that I probably missed was a signed that would guide you faster where to go."
• "Very slow workers, 4 cars in line and it took 30 minutes to get checked."
• "Crazy wait times on a Wednesday at 2pm (+55 mins)."
• "It took 3.5 hours to have my inspection completed."

Facility and Accessibility

Pros:

• "One of the organized place near jersey city."
• "The location is clean, spacious and well organized 👌🏻 it can hold many customers at very fast way 👌🏻"
• "You can do inspection for Free at this location 😃"
• "Alessa access to this location makes more convenient."
• "It's FREE inspection, NO appointment necessary. Just get on line & go! I was there no more than 10 minutes!"
• "The process is pretty straight forward: you drive up to the line and wait in your car as the line moves forward."
• "Place is huge so, grab a ticket at the gate, wait on line listen to the instructions and get your paper work.out a head if time."