Ophthalmic Associates Reviews Summary

Customer Service

Pros:

• "The staff had been nothing less than friendly."
• "The office staff is nice."
• "The office staff and the vision techs are great."
• "Everyone I came in contact with throughout my time there were all really nice, helpful, friendly, etc."
• "Front desk personnel very friendly and helpful."
• "The staff is always pleasant."
• "The people at the front desk always greet me with a smile, even when I very often need to come in for an unscheduled appointment."

Cons:

• "Called all week to find out if my glasses came in. Left voice mail messages but never received a return call."
• "Also, the last time I called there I was on hold for 9 minutes until I got a message that they couldn't take my call and to leave a message."
• "The staff was not very helpful."
• "They never answer the phone, u always have to wait for a call back."
• "I’ve been calling for an appointment for over a year. I leave messages and nobody calls me back."
• "But I thought the front desk was unprofessional."
• "The office personnel were very rude and did not provide the welcoming atmosphere that is needed as the face of the practice."

Doctors' Professionalism

Pros:

• "Dr. Christian is OUTSTANDING."
• "Dr. Christian was thorough, kind, professional, patient and explained things easily."
• "Dr. O'Connor was kind, patient and determined to resolve the issue even when it was proving to be more difficult than expected."
• "Dr. Nowinski is fantastic. Explained everything!"
• "Dr. Sieber keeps everything extremely professional while also making sure that you’re comfortable at every visit."
• "Dr. Sieber was very good with the diagnosis and explanation."
• "Dr. Schwartz is the best eye doctor I have had."

Cons:

• "When we finally got to see the doctor, Dr. O'Connor, he took the time to yell at me instead of taking a look at my husband's eyes."
• "What poor professionalism and customer service."
• "As a new patient, Dr didn't even introduce himself, barely spoke to me, and ended up getting my prescription wrong."
• "Most times he doesn’t even answer our questions or ignores them and gives attitude."
• "The doctor didn't take into account what is easier or more adaptable for the patient. In general, the doctor had a terrible bedside manner."
• "Its actually amazing that they even are in business. The doctor is a exceptionally rude and the service is subpar."
• "Dr. Schwartz seems competent but has no bedside manner."

Appointment and Waiting Time

Pros:

• "I was seen very close to the time of my scheduled appointment."
• "Always an excellent experience in this doctor’s office. Minimal waiting."
• "From the time I arrived to the time I was done was less than 1 hour."
• "We were called in before our appointment time, for the pre-screening process."
• "I was seen at my appointment time without waiting."
• "I arrived about 2 minutes after my scheduled appointment and was still seen within 5 minutes."
• "Needed an appointment asap for a possible problem. The staff couldn't have been nicer and got me an appointment for the same day."