2nd Ave Thrift Superstore - Philadelphia, PA Reviews Summary

Customer Service

Pros:

• "No finer resale in Philadelphia. Wonderful staff always ready to greet you and help when needed."
• "The staff is always friendly and helpful."
• "The employees are very friendly."
• "Btw people working in the store are mostly nice and caring. Thanks for your work, guys! ❤️"
• "Staff is great."
• "The manager is very helpful and so is the staff."
• "Most staff are nice and helpful."

Cons:

• "They follow people around the store as if they are 5 and saks... Get more professional help!"
• "I had to leave cause the way they treat people is so wrongly."
• "They get upset if you ask to see something in the showcase 99% of the time."
• "He was too busy texting on his phone. With his back turned to the customers I said something again and he said wait!!!!!! Abruptly and very rude."
• "It's unacceptable for a manager to be that rude and domineering towards their employees, especially in front of customers."
• "The security guard made my shopping experience horrible on two different occasions."
• "The employees are so rude and condescending."

Pricing

Pros:

• "Prices are reasonable."
• "Great price on used DVDs and CDs."
• "Prices ARE great."
• "Very clean and super affordable."
• "If you go on sale days where they have 50%, usually around the holidays, you can find things for a good price."
• "Awesome thrift shop that always does special sales on holidays that are usually 50 percent off just about everything in the store except their freshest items."
• "Great bargains at great prices, check it out!"

Cons:

• "This store is way overpriced with a lot of damaged goods at (or above normal new retail)."
• "The prices have gone up tremendously on everything!"
• "Prices have become ridiculous but if you go on sale days where they have 50%, usually around the holidays, you can find things for a good price."
• "The pricing is all over the place I've seen the same items multiple times have different prices ranging from a $4-$15 difference."
• "Prices on the clothing is kind of high for second hand items."
• "Prices are unbelievable and I’ve never left without finding at least one gem."
• "The prices keep getting higher and higher here 😓 a candlestick was $12."

Store Experience

Pros:

• "You can find really nice top quality items here but you have to have time to look."
• "I love shopping at 2nd Ave near Philadelphia Mills and Montgomerville and their other store called Village Thrift in Pennsauken."
• "I love going here! My toddlers absolutely enjoy coming here every chance they get because they coming home with at least a new toy or 2 haha."
• "Cleanest most well organized thrift store I've ever seen."
• "Always love shopping here, great selection."
• "This place is incredible and well organized. Great deals, and the employees were helpful in getting me signed up for their loyalty program. I will be coming back to this store."
• "Very clean. Great inventory."

Cons:

• "They must be selling the better pieces elsewhere because this store is like an expensive Goodwill now."
• "They get free stuff and some items are VERY EXPENSIVE."
• "Never again they literally have you ring yourself out they hover while you are doing it."
• "Today I walked in and the entire store smelled like dirty wet shoes."
• "It's a disaster if you have a trolley with you that can't fit anywhere because of that..."
• "Some of the staff save the really nice merchandise for their friends and family."
• "The prices definately need to be lowered."

Product Selection and Quality

Pros:

• "Love this place. They offer so many different things -- books, games, decor stuff, dishes, kitchen appliances, shoes and clothes -- and you can find real treasures here."
• "Huge variety even in larger sizes."
• "They have a great selection and good products of all different kinds of stuff."
• "The store itself is massive. The selection is very wide for men and women."
• "This is one of my favorite thrift stores."
• "Store is very clean, well organized."
• "Great staff and huge a selection."

Cons:

• "Good stuff gets broken by staff."
• "Tableware is stacked up so high that it causes damage to items."
• "Their selection of clothes are all the same, no one is in the back adding more clothes to the rack and putting newer clothes out for the people."
• "They always cover up the brand name on plates, figurines and other items."
• "The only area that needs cleaning is the fitting room… what a mess."
• "The back of the store, especially around the fitting rooms, was very disorganized and seemed like it went all day unattended."
• "Some of the clothes is a little pricy for be second hand."