"Buying my Mercedes GLC300 from Jim Sheppard was an unbelievably great experience."
"Guy Brown our sales person was very thorough and diligent."
"Jim S. took terrific care of me throughout the buying process."
"Jose sold our family 3 beautiful cars and was a pleasure to work with!"
"Rob Pierro, my sales consultant was outstanding."
"We drove quite a distance to get the car we were looking for and Krista Petrucelli (our salesgirl) made sure that it happened!"
"Rey, Victor and Roger made the transaction an absolute dream!"
Cons:
"I was sooooooooooooo freaking livid because I had just talked to this man Saturday and was ready to do whatever necessary to get this car all to be told he had sold it to someone else."
"If I could give minus stars I would. I took both my E550s for inspections and B service. Lousy customer service from people that don't know the meaning of the word."
"They don't honor their deals! Buyer beware! I wish I could give less than 1 star."
"I would recommend anybody looking for a MB, look elsewhere."
"Not a trustworthy dealership at all~"
"BEWARE, I tried to buy a car here the other day the salesman Victor was rude and condescending towards me."
"This dealership clearly did not respect our time and effort, and was happy to pull the rug out from under us."
Customer Service
Pros:
"Very nice professional staff who greets you with a smile every time."
"Best Mercedes dealer I have ever visited. Thank you to Anthony Christiano in service for all the help with the repairs needed."
"Nick my service advisor has been OUTSTANDING since the beginning of time. Very honest & customer focused."
"The team are simply delightful and consistently incredibly helpful."
"Jose Bautista at Mercedes Benz of Golden's Bridge... was intentive and took in every detail I told him."
"Nice to work with a dealer that can be trusted."
"Everyone we dealt with was extremely friendly and professional."
Cons:
"We refuse to entrust our cars to a business that has lost our trust."
"I still haven't heard back from him."
"From our initial contact Matt was very rude and condescending."
"Misleading Repairs and Overcharging."
"I still have not received it."
"The people that work here in the service parts, where you order are unacceptably rude."
"I still haven't heard back from him."
Dealership Quality
Pros:
"I WENT TO OVER 12 DEALERS AN NONE CAME CLOSE TO GOLDEN BRIDGES MERCEDES."
"Very impressed with the new ownership of this dealership."
"Goldens Bridge Mercedes REALLY DOES IT RIGHT!"
"Their customer service and pricing are unmatched."
"These guys were extremely fair, professional and put together a fantastic deal."
"It is worth the 1 hour drive from Connecticut for the excellent service you provide."
"Mercedes Benz of Goldens Bridge has made purchasing, owning and servicing my Mercedes cars an absolute delight."
Cons:
"Have been using 'ESTATE MOTORS' since 2006. I used MB of Goldens Bridge and my car was damaged."
"Took car in on Tuesday for B service and check of Sirius antenna as was not getting service. It is now Friday and they still have the car as they are waiting for a part."
"I was a BMW owner previously and always had trouble with the service department."
"Sleazy and disreputable practices going on here. Last lease was a bait and switch.... and I did not find out until after I signed."
"Spoke to locals and they said this place to them is called 'Estates Scam'."
"Go to another dealer for service as the building is old and not up to speed with the newer MB setups. Customer service on par with a used car shop."
"More likely, this is an official practice, in which cars are bought at MBUSA auctions, repaired and passed off before carfax can catch up."