"The service men were very professional and took care not to leave any dirt behind."
"The men were professional, hard working, polite and personable."
"Jay John and Wil were all polite and professional they were very knowledgeable and gave thought to the cost."
"They did exactly what they said they would do and were highly professional throughout the entire process."
"Everyone from the owner to every member of the crew were extremely professional, knowledgeable, and hardworking."
"Highly professional from start to end."
"They are incredibly professional, courteous, and are so efficient at what they do."
Cons:
"This company is very expensive. Mr. Fanlo did not tell me that just coming to my house to see what was wrong they will charge me $150."
"They charged us $6500 to install boiler but did not check the entire heating system. And once the installation was completed our heat still did not work."
"For weeks, we were left without heat in some of the coldest days this winter. They would not return our calls."
"Sorry to have to update the review below :( we tried to book them again for a bunch of things we needed around the house but they kept rescheduling with us at the last minute for two weeks."
Customer Service
Pros:
"Friendly and professional team."
"I am very happy to recommend their services. Thanks guys!!"
"They offered innovative solutions to the issue we were experiencing, took the time to answer our questions and address concerns throughout the entire process."
"Great company! They answered all my questions no matter how many I had and educated me about what happened and how they were going to fix it."
"These guys are amazing in terms of their knowledge, professionalism, customer service, etc."
"Their customer service was excellent as was their professionalism."
"They maintain immediate communication and whatever concerns we had they addressed it."
Cons:
"I had a very nice representative visit and give me a quote to install a sump pump... After a couple of weeks I reached out about it and never heard back so I had the work done by someone else."
"The communication started off good and they came out to assess a sewer odor near one of my bathrooms on my ground floor... Once the initial project was completed, we scheduled another inspection which kept getting rescheduled for one reason or another."
Quality of Work
Pros:
"They know what they're doing. I would use them again."
"They actually went to Home Depot, purchased a new laundry sink, and installed it without charging me."
"Arrow is well ahead of the competitors."
"They used state-of-the art unique technology to insert a new pipe into my old corroded one leaving my yard and basement intact."
"Everything was completed and then cleaned to perfection."
"The perfect plumber! Luis, Will, Dennis and the whole team did an incredible job with our trenchless sewer lateral rehabilitation."
"They have the latest and greatest technology and keep you informed at every step."
Cons:
"Equipment tracks in soft earth (with all recent rain) essentially not touched. Spots torn up by backhoe treads not refilled."
"Also, initially attempted to drive dump truck with gravel load over soft yard - truck got stuck at curb - deep hole there trying to back truck up."
"Sinkhole effectively filled, and Township Health approved. However, yard and area was not left in very good shape."
"Also, did not bring wheelbarrow which was needed to transport gravel - customer provided that."