Diamond Source NYC Reviews Summary

Pricing

Pros:

• "He also found it for an unbelievable price!"
• "We offered to pay cash and they gave us a very good, unbeatable price!!!"
• "Carlos gave me an excellent deal on a beautiful ring which my now fiancée LOVES."
• "I saved $600 and received a like new condition pre-owned watch overnight."
• "Carlos was super helpful, very clear, direct, and offered me a better value than anything else in the area."
• "I searched and compared prices for my Rolex Skydweller and found Diamond Source offered me the lowest price."
• "Absolutely the best buying experience I had in NYC... my sales rep Igor was not only able to beat the best price I had by all other stores by 20% but he also gave me a 30 day money back guarantee with no questions asked."

Cons:

• "As I spoke separately with them, they had different pricing for the same watch."
• "So I saw a watch I wanted online. They looked up a competitor's price said they would match it and could ship it overnight... Obviously a scammer with no intention of matching prices or customer service."
• "The items they advertise on their website or Amazon are not available with them."

Customer Service

Pros:

• "From initial contact to time piece in my hand was only three days!!"
• "The service and quality has always been exceptional."
• "They were eager to help and they helped me swiftly with kindness!"
• "Carlos was able to find it within a week and I had it in my possession few days later."
• "Carlos and Igor were very professional, pleasant and helpful! They always answered our questions within minutes."
• "EXCELLENT CUSTOMER SERVICE ...... they are the BEST ..... I had never deal with a such of great person who provided a very good customer service to me .... you can definitively trust this company."
• "Carlos was great. Communicated the whole time while watch was in transit and followed up after arrival to make sure I am pleased with purchase."

Cons:

• "While there was a slight hiccup in the process, everything went smoothly overall."
• "Very unprofessional and unethical. All 5 stars reviews they have are arranged, no one is really happy with them."

Product Quality

Pros:

• "Not only my wife and I, but her mother, her sisters, her friends adore the ring!"
• "Best diamond store and best prices in NYC!"
• "I got a beautiful Rose Gold Skydweller with Box and Papers."
• "Upon receipt of the watch it was exactly as described. Beautiful, unworn and 100% authentic."
• "The watch is authentic, unworn with box and paperwork."
• "The jewelry that I received is gorgeous!"
• "The watch is perfect, was securely rushed to me (as I had a fast approaching target date I needed to hit) and Jacob kept constant communication throughout the process to make sure I was completely satisfied."

Cons:

• "The ring wasn't quite what I wanted, so he accepted the ring back."

Trustworthiness

Pros:

• "I appreciate doing business with honest professionals!"
• "They were honest, had great customer service, a ton of knowledge and fair prices."
• "It is never easy sending such a large amount of money in advance for a watch, but Diamond Source has definitely earned my trust."
• "I will HIGHLY recommend Diamond Source to anyone! I will definitely do business again!"
• "I found them to be very trustworthy and ethical."
• "Carlos is honest, responsive and very respectful."
• "Diamond Source is a company which is very reliable."

Cons:

• "Walked around the block for an hour and no one would even come close to their price on a 116618."