Optimum RV Philadelphia Reviews Summary

Category: RV dealer

Address: 1809 W High St, Pottstown, PA 19464, USA

Phone: +14849251945

Rating: 3.8
based on 101 reviews.

Customer Service

Pros:

  • "Absolutely the best! Customer service before and after the sale is the best I've ever seen."
  • "As soon as I brought my concerns to their attention they were addressed immediately and fixed on the spot."
  • "The staff is very welcoming and friendly."
  • "Beth was our sales woman and was very patient with us as we were first time RV owners."
  • "Tattoo Rob is the man! Great personable guy that helped us decide what we wanted and explained perfectly all the RV options available to us."
  • "Amazing customer service by Debbie our sales associate and service manager."
  • "Great customer service all the way around. From sales to service techs."

Cons:

  • "The new general manager is inattentive and has poor customer service."
  • "Wouldn’t take your trailer here for service or to buy a camper this place is so shady."
  • "They didn't even bother to respond to me."
  • "Stay away! Salesman Dave hung up on me and won't continue a conversation with me after he hung up on me."
  • "I've called to try and schedule service for our trailer and haven't talked to a live person."
  • "Service department is unbelievably, the service manager Justin does not return call at all."
  • "Extremely unprofessional and rude!"

Sales Experience

Pros:

  • "We just purchased our first travel trailer last week from Optimum, our sales guy Ben was awesome, we were very happy with the whole experience."
  • "Tattoo Rob helped me find the exact (used) camper I was looking for."
  • "Bill was Great ..showed us different campers and when we picked ours he was very helpful and did more for us then we could've have imagined."
  • "Ben Sherry was an awesome sales associate."
  • "Tony the sales man was the only bright spot there."
  • "Brett and Bill were extremely patient, answered all our newbie questions, helped us understand all the options and no pressure to buy."
  • "First, Robert Stewart, the sales representative I worked with was by far the highlight of this customer experience."

Cons:

  • "I cannot stress enough, DO NOT buy from this dealer."
  • "Would I recommend Optimum RV to the public? NO!"
  • "Never buy another Rv from optimum nor will I ever have it serviced there as well."
  • "Went to look at campers here lots of pushy salespeople selling things that are leaky and broken for over price."
  • "Just another typical rv dealership that only wants to sell and will not honor anything they say after they get their money."
  • "In my honest opinion, do not purchase an RV from Optimum RV!"
  • "DO NOT BUY HERE. Purchased a used RV with sales person tattoo rob and Scott. As a first time buyer I was taken advantaged like no other."

Product Quality

Pros:

  • "This is a very well established family owned and run business...Very Honest and Knowledgeable."
  • "We are very happy with our purchase of our new KZ Escape from Family Camping Outlet."
  • "Purchased a 5th wheel toy hauler. Exactly what I was looking for. Comfort and luxury with a garage rather than losing 1/3 of the RV to the garage."
  • "When I took delivery of my camper in the spring, they even pointed out a potential problem with the black tank and ordered a new one covered under warranty."
  • "We are happy with our rv purchase."
  • "All my reasonable requests to have new coach batteries and weather stripping were accommodated."
  • "To boot, I got a great price on my new camper. Couldn't be happier!"

Cons:

  • "Someone could have been killed as a result of this negligence."
  • "The slide required us to contact Heartland for assistance."
  • "Tried to buy a cord for my trailer. 1st way over priced."
  • "We bought a 24' camper in January and have been slowly fixing it up, as it's needed a lot of repairs."
  • "The unit I purchased was less than a year old... they attempted to fix the weather stripping on the slide and only ruined it."
  • "Our brand new 2022 Gulf Stream Camper has been out of service more than it is in service."
  • "They sold us a BRAND NEW camper with a bent axle."

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