"Absolutely the best! Customer service before and after the sale is the best I've ever seen."
"As soon as I brought my concerns to their attention they were addressed immediately and fixed on the spot."
"The staff is very welcoming and friendly."
"Beth was our sales woman and was very patient with us as we were first time RV owners."
"Tattoo Rob is the man! Great personable guy that helped us decide what we wanted and explained perfectly all the RV options available to us."
"Amazing customer service by Debbie our sales associate and service manager."
"Great customer service all the way around. From sales to service techs."
Cons:
"The new general manager is inattentive and has poor customer service."
"Wouldn’t take your trailer here for service or to buy a camper this place is so shady."
"They didn't even bother to respond to me."
"Stay away! Salesman Dave hung up on me and won't continue a conversation with me after he hung up on me."
"I've called to try and schedule service for our trailer and haven't talked to a live person."
"Service department is unbelievably, the service manager Justin does not return call at all."
"Extremely unprofessional and rude!"
Sales Experience
Pros:
"We just purchased our first travel trailer last week from Optimum, our sales guy Ben was awesome, we were very happy with the whole experience."
"Tattoo Rob helped me find the exact (used) camper I was looking for."
"Bill was Great ..showed us different campers and when we picked ours he was very helpful and did more for us then we could've have imagined."
"Ben Sherry was an awesome sales associate."
"Tony the sales man was the only bright spot there."
"Brett and Bill were extremely patient, answered all our newbie questions, helped us understand all the options and no pressure to buy."
"First, Robert Stewart, the sales representative I worked with was by far the highlight of this customer experience."
Cons:
"I cannot stress enough, DO NOT buy from this dealer."
"Would I recommend Optimum RV to the public? NO!"
"Never buy another Rv from optimum nor will I ever have it serviced there as well."
"Went to look at campers here lots of pushy salespeople selling things that are leaky and broken for over price."
"Just another typical rv dealership that only wants to sell and will not honor anything they say after they get their money."
"In my honest opinion, do not purchase an RV from Optimum RV!"
"DO NOT BUY HERE. Purchased a used RV with sales person tattoo rob and Scott. As a first time buyer I was taken advantaged like no other."
Product Quality
Pros:
"This is a very well established family owned and run business...Very Honest and Knowledgeable."
"We are very happy with our purchase of our new KZ Escape from Family Camping Outlet."
"Purchased a 5th wheel toy hauler. Exactly what I was looking for. Comfort and luxury with a garage rather than losing 1/3 of the RV to the garage."
"When I took delivery of my camper in the spring, they even pointed out a potential problem with the black tank and ordered a new one covered under warranty."
"We are happy with our rv purchase."
"All my reasonable requests to have new coach batteries and weather stripping were accommodated."
"To boot, I got a great price on my new camper. Couldn't be happier!"
Cons:
"Someone could have been killed as a result of this negligence."
"The slide required us to contact Heartland for assistance."
"Tried to buy a cord for my trailer. 1st way over priced."
"We bought a 24' camper in January and have been slowly fixing it up, as it's needed a lot of repairs."
"The unit I purchased was less than a year old... they attempted to fix the weather stripping on the slide and only ruined it."
"Our brand new 2022 Gulf Stream Camper has been out of service more than it is in service."
"They sold us a BRAND NEW camper with a bent axle."