Sammy's Reviews Summary

Food Quality

Pros:

• "The food was great and everyone that works here made sure we had a pleasant time."
• "One of my favorite places to go on a Sunday morning or after school treat. Comfortable atmosphere, delicious food, coffee and salad bar, and a lot of variety."
• "I got a portobello mozzarella omelette on a bagel which was delicious."
• "The GF mac n cheese was to die for, and the pizza was immaculate."
• "Delightful and delicious food. I ordered Soup of the Day, which was barley and mushroom."
• "Their pizza slices are to die for."
• "Food is great and the milk shakes are amazing."

Cons:

• "the 'cauliflower Mac n' cheese' was a few pieces of frozen cauliflower microwaved with cheese on it, with no flavor at all."
• "The pizza was very floppy and somehow also burnt."
• "This place is disgusting, they have rats the size of dogs and very nasty Cofee."
• "very expensive for food I couldn't eat!"
• "The salmon salad was leathery."
• "Pizza was bad."
• "the salad was inedible- drenched in dressing and soggy."

Service

Pros:

• "The owner is cool."
• "I love the Pizza at Sammy’s it tastes great. Not only that but their customer service is outstanding."
• "Amazing service, very nice waiters who made our brunch feel very personal."
• "Her customer service skills are A+. Sometimes customer service at pizza stores is lacking but not at Sammy’s."
• "Great food and great service."
• "The service was excellent!"
• "Staff are great though, we love Carol, the manager, she is always helpful and has a smile."

Cons:

• "Unfortunately, service is not as good as the food."
• "Worst customer service ever!"
• "This is the worst customer service ever!!!"
• "Terrible service. They left an entire item out of my order."
• "Service are very bad, take about 45 minutes to get a salad and 40 minutes to get a pizza pie very slow service."
• "Food is great. Service is terrible."
• "Food is great, service is absolutely horrendous."

Ambiance and Layout

Pros:

• "The atmosphere is very chill and relaxing here."
• "Love the decor."
• "Very chilled & clean environment."
• "Good ambiance, fresh food."
• "Great food and clean establishment."
• "Really, really awesome place for breakfast or an early lunch."
• "It’s a great place for breakfast lunch and dinner."

Cons:

• "Awful design and layout, nobody knows what parts of the store are for ordering, picking up food, or making coffee."
• "The absurd lack of process and long waits affects the mood of the entire store, and customers are usually crabby and unkind as well."
• "There's no consistent ordering location. It changes throughout the day."
• "One of the slowest and most inefficient service systems I've ever come across."
• "They have no system to work with."
• "If you want to eat at a real dump you've found the place!"
• "Once you order, there's no consistent place to pickup all your items."

Price and Value

Pros:

• "The prices are in line with other similar kosher restaurants."
• "Very reasonable priced."
• "The salads are delicious and priced well."
• "Great food at a good price."
• "There is also a student discount which is nice of them."

Cons:

• "Dishonest-prices are 10%-20% higher than menu prices."
• "The prices are a little high."
• "Everything there is insanely expensive."
• "The place is a mob scene... A bit on the expensive side and it is generally no frills but the selection is abundant."
• "very expensive for food I couldn't eat!"

Management and Staff

Pros:

• "The owner is cool."
• "My buddy had this place rocking. Amazing the difference a manager can make."
• "Staff are great though, we love Carol, the manager, she is always helpful and has a smile."