Bagel Boy Reviews Summary

Bagel Quality

Pros:

• "The bagels here are top notch, huge, and the pinnacle of the Brooklyn style with huge chewy bagels."
• "This store has a great variety of bagel choices, cream cheeses for all tastes."
• "They have a wonderful chocolate raspberry coffee that tastes great and have a large variety of bagels."
• "The *best* bagel shop in Brooklyn, possibly in New York City."
• "The bagels are A1 top-notch delicious."
• "Their bagels are fresh, fluffy."
• "These are very good bagels."

Cons:

• "What happened to the bagels here? They used to be some of the best around; I've been a customer since they were on Ocean Ave but I'm moving on."
• "They had like 20 cream cheeses to pick from but when I asked for extra cream cheese they were cheap with it so it was like 90 % bread 10% cream cheese."
• "The bagel was extremely chewy and hard."
• "The bagels themselves are a good size and are at best average when it comes to taste."
• "the worst everything bagel with egg salad that I ever have not even 1 gram of egg salad."
• "I pay $13 for a cream cheese and lox bagel and it’s unacceptable when I cannot taste any lox."
• "Prices are ridiculous at this point and the bagel portions are becoming smaller."

Customer Service

Pros:

• "Staff is very friendly and positive."
• "The gentleman who served me was very friendly and efficient."
• "The staff is always accommodating and kind which is great."
• "The workers are friendly and very polite."
• "Staff always there to help."
• "Very pleasant hard working staff."
• "Their employees are extremely helpful & friendly & the practice great COVID19 manners."

Cons:

• "First of all, the cashier girl with long dark hair gave me an attitude, she was really rude."
• "Just don't expect service with a smile here."
• "Sometimes you wait a long time when it is not busy."
• "Slow and indifferent customer service at this store."
• "The service is slow; you are not acknowledged until they finish what they are doing."
• "You'll never hear a 'thank you' or 'you're welcome' from the girls behind the register."
• "Horrible customer service. The most ridiculous thing about this place is that they don't do pick up?"

Pricing and Value

Pros:

• "The prices are super reasonable and the quality of the food is top notched."
• "Great texture, flavor, visual appeal and at a good price."
• "Its always delicious. Fresh bagels with fresh toppings at decent price."
• "Prices are reasonable and everyone can find something within range."
• "One of the best bagels if not the best! Been going there (both locations) for over 30 years."

Cons:

• "Everyday is a new price. No receipt."
• "The prices advertised on giant boards on the wall behind the counter apparently have 'old' prices."
• "They over charged me TWICE & to say the least wasn’t even apologetic about the issue."
• "They recently raised their prices."
• "The final straw was earlier today when they shortchanged my takeout order."
• "This place has been overpriced compared to other delis since the beginning of its time."
• "I was charged for both meats and also for all the individual ingredients, even though they were supposed to be included in the Manhattan sandwich."

Atmosphere and Convenience

Pros:

• "The place is clean, well stocked."
• "The store offers freshly brewed flavored and unflavored coffees."
• "Truly a neighborhood gem!"
• "The local neighborhood bagel spot. Clean, spacious and quick service."
• "The store is kept clean and the line moves well."
• "Clean atmosphere, highly recommend coming here!"
• "Among the rising rent and high rises looming over the Sheepshead Bay area, Bagel Boy has stood firm as a no-frills shop that sells excellent bagels."

Cons:

• "The one downside of this location is parking so please travel with a buddy to man the vehicle because being ticketed is a distinct probability!"
• "I think it's absurd that you need to wait on a line (which is always very long) to just buy bagels to go."
• "Why don't they have an express line for customers who are just ordering plain bagels with no preparation instead of forcing them to wait on long lines behind large orders?"
• "Rude over the phone, rude in person, take an hour to drive five blocks."
• "Everyone seems to be very pleasant except the one guy who helped us. He was rushing us and rude would not listen to us when he was taking our order."
• "The guy who was taking order was in a rush and quite rude."
• "Didn't get a 5th star because of the wait time. The place is ALWAYS busy."