"Angelica is always a joy and I'm glad when she's our server."
"All of the waitresses are so friendly and attentive."
"You get seated right away. Service is good."
"The service has always been good here."
Cons:
"Terrible service, food took a long time."
"Service is slow."
"I waited for over an hour for my food. Just to end up with the wrong order."
"One time we went there for breakfast and waited about 10 to 15 mins and no one ever came over to our table so we walked out."
"Food took a while to come out, Breakfast omelette was ok at best."
"Not once did waitress come to our table to ask if everything was ok."
"The service was awful - took a long time to take our order, took a long time for our food to come."
Food Quality
Pros:
"I love their HOMEMADE pancakes, yes homemade!!! They are delicious!!!!"
"The food is always delicious!"
"Great service, such a huge and sometimes unique selection of food offerings."
"I was craving some soup. Rustic Mill has two of the best soup anyone can ask for."
"The eggs Benedict were delicious!"
"The food is good, and wait times are short."
"The food is good."
Cons:
"The “broccoli soup” was basically starch soup."
"The burger patty was one of the frozen burger patties which was not seasoned at all."
"Everything thing was good except the pancake dinner for my daughter we ordered the kids meal happy face pancake and It came with just a whole bunch of chocolate chips on it."
"Food takes forever to be delivered usually arrives cold basic eggs over cooked fatty bacon less than desirable home fries and soggy toast drenched in butter."
"The sausage gravy and biscuits was rather flavorless."
"The pancake wrap was overcooked inside and out."
"The “nuts and honey” pancakes were a joke."
Ambiance & Cleanliness
Pros:
"Renovated/updated in the last couple of years. Interior is bright with white and blue hues."
"Overall a solid diner with good food and friendly service and a pleasant atmosphere."
"Very homey feeling."
"The place looks really nice and really clean."
"Enjoyed their nice tent (with 2 fans) and of course the delicious food."
"The place is clean."
"Looks like a cozy little place for locals."
Cons:
"DEFINITELY run down like the parking lot."
"Ceilling tiles need a redo."
"The inside could use a refresh."
"The place wasn't very clean - the floor looked like it hadn't been swept in days."
"There's so many water stains on the ceiling, it just looks sad, not prideful."
"Zero heat, no hot water, a floor that was completely cracked."
"It just feels sad inside of here."
Management & Staff
Pros:
"The Rustic Mill Diner offers a real family feel...friendly staff and most patient and helpful....Owner is Super...always accommodating and friendly..."
"The new owner has put a lot of money into fixing things up (despite Covid) and the food is tremendous."
"Very happy with the new ownership."
"The owner is a total gentleman who is trying new ways to bring this classic place back to life!"
"The new owners (past two or three years) are exceptionally nice."
"Manager was very flexible and friendly."
"New owners... have really put a lot of work and effort and made this place 100% better!"
Cons:
"It's management's failure not to train their waitresses to be more personable and not oversee the quality of dishes served."
"We have been there twice since the new owners took over. This used to be our go to diner however the food took a turn for the worse."
"I was sad to see how understaffed they were."
"The owner has the nerve to run to the kitchen like a coward and say take 2 dollars off."
"NONE of the staff wear masks."
"We are here on weekdays and weekends and blonde hostess abandons her job and disappears leaving the waitresses to do her job!?"
"I only went into this Resturant to pick up a delivery and the obvious racism that encountered was not only jaw dropping but it truly hurt me as a person."