Chili's Grill & Bar Reviews Summary

Service

Pros:

• "Our waitress was good and the food is good."
• "All of the staff here are so incredibly polite."
• "Waiter was helpful."
• "Our waitress was really friendly too."
• "The staff works well together in order to make sure you get what you need."
• "Their waiters and waitresses work in teams of 2 so you can always find someone to get you a refill."
• "The service was superlative and surpassed my expectations frankly."

Cons:

• "Definitely would not come back and I have been to multiple restaurants all over never had such a bad experience very disappointed."
• "I had the worst experience with my server."
• "The waitress was awful, very rude and dismissive."
• "Horrible server named Ashanti she brought our salsa and chips threw them on the table."
• "Second time in a row the service is terrible."
• "Waited over an hour to get our meal!"
• "The horrendously s-l-o-w service was reflected in our tip."

Food Quality

Pros:

• "The food is good, a variety of southwestern style flavors."
• "The food is really very good too- fresh, tasty and prepared quickly."
• "The 3 For Me meals are a great value and were very good."
• "Awesome food, awesome vibes!"
• "The food was on point!!!! The honey mustard…..oh baby so good!!!!!!!"
• "Their cooks are on point with their steaks, they can even make a well done sirloin completely edible."
• "Great food starts with good ingredients and I found them in all dishes I ordered."

Cons:

• "The food was horrible, I had Cajun shrimp pasta, the noodles were so gummy I just ate the shrimp out."
• "You could hold it all up by one French fry and couldn’t pull it apart. Was not edible."
• "Also, my food has come out cold multiple times, and it's never as good as anticipated."
• "The food was cold, I sent the chicken quesadillas back."
• "The food it was really bad. My kids got sick."
• "The chicken in the chicken fajitas tasted like it wasn't even cooked and snapped in my mouth like it was raw."
• "Cut my turkey burger in half...uncooked."

Management

Pros:

• "Manager Katie stopped at table to ask how everything was going."
• "Manager is always walking around checking on tables which is nice."
• "The manager did good by handling many customers at once without sufficient help."

Cons:

• "Manager need to learn how to deal with problem like this."
• "They need to fire all management and bring in more people friendly people."
• "Oscar needs to be retrained as a manager he has no management skills at all."
• "The manager did not even bother to look over or come ask what’s wrong or anything."
• "We try to tell the manager the situation and she just tells us they were busy. No apologies from anyone."
• "She was completely useless, basically said it was technology's fault."

Atmosphere

Pros:

• "For me this is a nice local restaurant that I occasionally meet my best bud at."
• "The atmosphere is pretty good."
• "Very nice restaurant and very clean."

Cons:

• "The place has ZERO elbow room to eat, there's no privacy whatsoever."
• "Place is small and crowded and loud at dinner."
• "This place is dirty!! Save your money and possibly life."
• "Horrible! Place is filthy!"
• "Water everywhere like someone took a bath paper towels on the floor over flowing the garbage can."