TGI Fridays Reviews Summary

Service

Pros:

• "We had a super friendly waitress who made our nervous older aunt (1st time eating in a restaurant since covid began a year ago) at easy."
• "The manager let me use a charger, give me a drink, and offered for me to use their store phone."
• "Our server Bailey was great. She was very attentive and kept making sure we had everything we needed even though the restaurant was busy."
• "Jessica should be commended for the way she handled everyone that she came in contact with she's awesome."
• "Our waitress was Gaby A. and she was really exceptional."
• "The staff is very friendly and attentive."
• "Our server was great, I can't remember his name but he had cool grey teal hair color in."

Cons:

• "The hostess didn’t even acknowledge us when we came in. Horrible"
• "The waitress herself was extremely slow.. mostly because she was busy talking with other workers."
• "No one at the front to seat us after 10 minutes someone asked or yelled 'Are you being helped'."
• "The service was not great."
• "Service was okay, but the food was subpar."
• "The service was not very good, considering there were not many people in the restaurant."
• "Waited for 30 minutes after being seated and never saw our server or got any drinks."

Food Quality

Pros:

• "The food was good. Unfortunately the service was terrible which was surprising as it was not crowded."
• "Food is pretty good. Disappointed they took the flat iron Jack Daniels steak off the menu, but the rest of their food is good too."
• "The food is to die for so delicious and hot and my god yes the appetizers were 100%."
• "The ribs were perfectly charred and fall off the bone tender."
• "The food tasted very good, and plenty of refills on the beverages."
• "The food here is always really good."
• "The food was great, freshly cooked very tasty and well presented."

Cons:

• "Our food was definitely made in the microwave."
• "Just ordered through door dash last night and the food was TERRIBLE & DISGUSTING!"
• "Got a burger and it was not fully cooked."
• "food was terrible medium rare steak came out Well done, my friends chicken on her salad was hard as a rock and looked almost grey to me, and my pasta tasted worse than Ragu."
• "But we order 12 wings and the first bite was red the meat was pink and dark red. The wings were raw."
• "Service was okay, but the food was subpar. None of us finished our food, and my Alfredo sauce smelled and tasted curdled."
• "Totally disgusting, ordered chicken and shrimp alfredo and it literally had zero flavor."

Management

Pros:

• "The manager compt my meal as well as Dessert for us all because of the waitress doing Poor."
• "We had some issues with a coupon on the phone and the manager Melissa was quick to solve the problem."
• "The manager and staff are absolutely wonderful, they handled a very upset and out of line customer with professionalism and grace!"
• "Our server was great and the manager came around on two occasions to see how was everything."
• "Shout out to the manager for saying hello."

Cons:

• "The manager told us to leave in a very condescending manner."
• "The manager from the Sewell store said my coupons couldn't be accepted here."
• "We asked for a manager to come out and speak with us and was told that she is too sick to come out of the office and has coverage coming for her."
• "Manager came out and didn't even take anything off the bill or do anything about what happened just said he was sorry."
• "When I spoke to the general manager Jose he acted as if there was no reason for me to be upset for the incident and also didn’t apologize."