"Everything was delicious!!! Can't wait to go back and get more goodies for the super bowl!! GO BIRDS!!"
"We ordered a lemon pound cake with buttercream frosting and raspberry preserves in the middle, this cake was delicious beyond imagination."
"Luckily my girlfriend chose this bakery for my birthday this year. We got pull apart cupcakes that are equally moist as they are rich in tasty frosting."
"It tasted so moist."
"Everything is delicious from the danish: apple to lemon, doughnuts boston cream to powdered jelly."
"The cake was beautiful and exactly like the photo I sent. Every bite was delicious and so moist!"
Cons:
"Horrible bakery run by terrible people. Don't go here unless you want overpriced disgusting baked goods worse than your local supermarkets bakery."
"We wanted fondant decorations around it and they did sugar paper printouts and the parts that where fondant where kinda sloppy."
"We picked this cake up yesterday... only to be disappointed by strawberries that were molding on the outside of the cake and soggy on the inside of the cake."
"It wasn’t worth it. We wanted fondant decorations around it and they did sugar paper printouts and the parts that where fondant where kinda sloppy."
"The drip on the cake was very sloppy and the gold luster was super textured unlike the first cake which was very smooth."
"The purple and darker decoration on the very nicely decorated cake for my daughter was a little bitter."
"Worst birthday cake I've ever tasted. Left a grease slick and taste on the tongue."
Customer Service
Pros:
"The staff is friendly and extremely accommodating; going above and beyond."
"The staff was great showing me the different types and helping me pick the perfect cake."
"The customer service is really awesome too!!!"
"The staff there are friendly and helpful."
"Everyone at Lochel's is always easy to speak to, easy to work with."
"The staff always greet you with a smile and always make you feel welcome."
"The counter girls are always awesome 👌."
Cons:
"The staff looked at me like I had 5 heads when I tried to explain the (fairly common) concept."
"Not to mention that the staff is rather abrupt and impatient."
"None of them parted their mouth to even say hello, not a smile hi how are you."
"The woman I spoke to was very rude and even hung up on me mid way through."
"I found the worker who waited on me was unpleasant and inpatients."
"The staff in the bakery was very rude, both times I was there."
"The staff that are running the counter cannot count money or add up basic math - which for high school students is a bad thing."
Value for Money
Pros:
"Prices are very reasonable esp considering what you get."
"So tasty, the perfect amount for our guests, and the decorations were simple yet so cute."
"It was absolutely beautiful. Not only the colors and the detail, but the flavors (2 different layers) chocolate and pumpkin were each delicious."
"Their cupcakes are amazing and as soon as I have a good excuse, I will order a cake from them."
"The cupcakes were a little pricey but, delicious."
"And price was reasonable."
"The cake turned out beautiful and tasted even better."
Cons:
"Spent a bit of time in line the other day to pick up some buttercake and cookies. Both were good, but nothing blew me out of the water."
"Several items in the bakery - high priced on several of the cookies that are the total by the pound."
"18 dollars a pound for rather generic cookies was hard to deal with."
"After I placed my order then picked up the cake, it was almost $20 more."
"It look like a cake I could have gotten from Giant or Acme for half the price."
"I paid $150 and this is what I got."
"By Monday it was stale to the point I had to throw out."
Reliability
Pros:
"Fantastic job on our daughter’s Halloween Sweet 16 birthday cake!"
"5 star across the board. Lochel's created our wedding cake and the whole process exceeded our expectations."
"Lochel's saved the day! We found out that the baker for my little sister's bridal shower needed to back out 24 hours before the shower."
"Can not say enough good things about Lochel’s!"
"I'm so glad our wedding venue used Lochel's Bakery."
"I asked Lochel's to put together a cake to feed 15 people for my husband's New Girl themed 29th birthday party. The cake was PERFECT!"
"Got a birthday cake last minute! Called around 12, and was able to pick up at 3PM! Amazing reviews of the pound cake by all who ate it!"
Cons:
"HAVE A BACK UP PLAN! Ordered a birthday cake... There was no cake when we went to pick it up."
"I've been ordering my sons birthday cake from this bakery for five years...was so disappointed with my sons specialty cake this year."
"Bad service couldn’t come out to take a birthday cake order after being told to come to the store."
"The worst part was that I commented on the fact that the cake was not what we asked for when we picked it up."
"They told me they don't have an order for me."
"Stood in line for 20 minutes outside the store only to be told when it was my turn to enter they said Sorry We Sold out of Butter Cake."
"Very disappointed. My son see this beach themed cake on there Instagram page and when we picked it up it was mainly water and look nothing like the photo we seen."