Giancarlo's Bakery Reviews Summary

Category: Bakery

Address: 410 NJ-10, Ledgewood, NJ 07852, USA

Phone: +19732525051

Rating: 4.7
based on 151 reviews.

Quality of Baked Goods

Pros:

  • "The consistency is amazing."
  • "Complete yummy perfection."
  • "This was by far the creamiest and most mouth watering cheese cake on earth."
  • "Every bake good you can think of they have."
  • "So fresh, sponge so moist and strawberries fresh and plump."
  • "The baked items are always fresh, skillfully decorated and exactly what your mouth hopes for."
  • "Best Italian pastries this side of the Hudson River. Always fresh and tasty."

Cons:

  • "Taste of cake was also average and nothing special."
  • "The quality of the cake was horrible."
  • "The cake was dry, tasted old and also tasted just like rye bread."
  • "Bought a strawberry short cake yesterday. You can tell its been sitting there for a while as the cake was dry and the strawberries were rotting."
  • "But now i bought a cake and it was old, whipped cream was dry and hard no strawberries in the strawberry shortcake just jam was not what i expected very disappointed."
  • "The cookies were very hard. They should be soft that they melt in your mouth."
  • "First the cake I think it was old, the whipped cream taste like it was sitting in the fridge for too long."

Customer Service

Pros:

  • "Excellent quality and very helpful friendly service."
  • "Great customer service every time as well even with short staff."
  • "Coordinated with Joe to order a special occasion cake for our daughter's Christening/1st Birthday party. Joe was a pleasure to work with, offered great suggestions, very friendly and helpful!"
  • "Customer service was top notch, friendly and helpful."
  • "The staff is knowledgable and accommodating."
  • "Every time I go they are welcoming, helpful and gave me Exceptional service!!"
  • "Staff is so friendly and helpful."

Cons:

  • "I called to see if anything could be done about this and they put me on hold for 8 minutes without knowing what I wanted."
  • "Ordered stuffed bread on multiple occasions for events and every single time I sent someone to pick them up they were never ready / made."
  • "I tried ordering a cake for 2 days! I called yesterday they told me to call back after 3 because they were busy. I called back they placed me on hold for 20 minutes and never got on."
  • "Took an order for a cake with a custom theme, calls back after a couple of days saying they cant do any custom themes because they are backed up."
  • "Some of the high school and college GIRLS would rather chat amongst themselves than wait on customers."
  • "They give me stuff I didn’t order every single time."
  • "They mess up my sandwich every single time."

Variety and Selection

Pros:

  • "They have more than just desserts though."
  • "They have a great selection of Italian baked goods and pastries."
  • "When you walk in, there is a beautiful display of baked breads, meat pastries and a hot/cold entrees & sides counter."
  • "They also offer plenty of food options, including soups."
  • "And the selection of food and pastries is phenomenal."
  • "Huge assortment of delicious pastries and cookies."
  • "So many amazing bakery items to choose from at reasonable prices."

Cons:

  • "No place to sit and eat, definitely to-go orders only."
  • "Not much of a selection for slices either."
  • "Things have changed quite a bit. Cookies, brownies and a variety of other baked goods have become much smaller."
  • "They also had items I wasn't expecting to see."
  • "Out of the past three times I've gone for crumb cake --- they've been out."
  • "There was very little pepperoni in our expensive pepperoni bread."
  • "They shut the grill off 'early' because the owners weren't there."

Thanks! Your review is awaiting moderation.