Sorrento Bakery Reviews Summary

Food Quality

Pros:

• "food is fantastic."
• "Ordered this custom cake from the bakery for my daughter's bday... it was very nicely done with good quality and taste was awesome."
• "Sorrentos has the best pastries and desserts in the area."
• "Best Italian Bakery & Deli Around! Phenomenal Italian Sandwiches, Delicious Pastries of all kinds, Amazing Fresh Italian Bread & the Italian Cold Cuts are Top Notch."
• "Their strawberry short cake is delicious and to die far."
• "Their cakes, pies and pastries are very good."
• "The food was probably the best sandwiches we've had in a very long time!!"

Cons:

• "I was very disappointed with the Rum Cake, which has been my favorite for over 15 years."
• "The cake was definitely stale."
• "also the tiramisu tasted like soap."
• "Bread was also dry and I’m guessing they tried to make up for everything being dry with about 10 ounces of balsamic vinegar."
• "We just bought a cake with mocha yesterday to celebrate our friends daughter's birthday but nobody like to eat it because it has too much sugar and the cake was definitely stale."
• "The butter roll was stale and hard."
• "The cake is very dry and taste like lemon (when it’s not supposed to be lemon!)."

Customer Service

Pros:

• "I stopped by for lunch & was greeted promptly by a lady in the bakery section (she's the reason I gave 3 stars)."
• "There are always plenty of employees working, so even at its busiest, you never wait long to be served."
• "The employees are friendly and helpful."
• "The staff are so lovely and helpful. They doted on my 2 year old son and even shrink wrapped a sandwich for us to take in our suitcase."
• "The staff are friendly and quick. Lines can get long but they keep it pushing without being rude."
• "The entire staff is super friendly and all the pastry is amazing!"
• "Great People behind the deli and bakery counters! They made a stranger from Texas feel right at-home."

Cons:

• "food is fantastic but the service is HORRIBLE."
• "No one was willing to wait even 5 extra minutes for me to come collect it."
• "I was totally ignored by workers."
• "Absolutely horrible. A custom cake for my sons Bday… garbage."
• "The staff here can be rude hence the 4 star review."
• "Never Again waited almost 10 mins to get served."
• "The deli area has a terrible attitude."

Facility & Cleanliness

Pros:

• "Very clean bakery, friendly & attentive staff so the lines keep moving."
• "This place was incredible, the line moved quickly, very organized, clean atmosphere, and extremely pleasant staff and customers who were patient and very helpful!"
• "Clean, easy to get to, allergy conscious and inexpensive."
• "The presentation is beautiful, quality is alright, but the attendants OMG ..they almost hit you get off the line extremely rude and unprofessional."
• "Handicap parking is accessible."
• "You can also shop for your favorite Italian imported food while there."
• "A true Italian bakery. All of your bakery needs plus so much more."

Cons:

• "Sorry no restrooms."
• "The inside was good but designed by amateurs."
• "There are usually a lot of people, but not many parking spaces."
• "During the lunch rush it can take anywhere from 10 to 20 minutes before you place your order and another 5 to 10 for the sandwich to be made and for you to pay."
• "With over 30 people crammed in there, some of the food handlers were not wearing mask And ignored customers requests to put on a mask."
• "Overall was pretty bad tbh. One and done!!"
• "When I visited this location it was not welcoming."