"The granite was high quality, as was the service."
"Great selection and high-quality material along with great people made this a perfect choice for my remodeling my kitchen."
"I love my granite kitchen counter tops..Beautiful and so shiny!!"
"The countertops are gorgeous and I am very impressed with the quality."
"Our granite counters are absolutely beautiful, for a much lower price point than other distributors out there."
"Very cool and stylish stone slabs. Great to walk around and view. Many slabs are a work of art."
"We found a stone there that we loved that was unlike anything else we saw."
Cons:
"However, the reason for my 1 star review is for the quality of their quartz. It is not at all durable."
"It seems that I was sold a low quality product that will not stand up to every day use and I’m disappointed to say the least."
"Even the other part of the countertop that was delivered was wrong in size, the workers had to cut the end of the countertop in my house generating all the harmful smoke while my kids were home."
Pricing and Value
Pros:
"I got the best pricing for the job done, they templated on a Friday, very knowledgeable guy who used latest laser system templating for the most accurate measuring."
"Incredible service excellent prices!"
"Prices are also extremely reasonable."
"Their prices on in-stock slabs beat every other place we looked."
"Aqua was the cheapest (cheaper than Lowes) and better quality."
"Their prices were ridiculously cheaper than everywhere."
"The pricing The Best!"
Cons:
"This place was highly recommended to us by friends. Aqua had the lowest per square foot pricing on a variety of granites we compared. There are a few caveats however. They charge $200 for a sink and faucet cut out and since our job was under 35 square feet they charge a templating fee of $250 and $100 for a sink."
"They were supposed to make a 25-in wide bar but showed up with a 17 inch wide bar. Disappointing"
Customer Service
Pros:
"True professionals from Christian, to Ozzie who measures, to the owner."
"Working with Aqua was great. This was my first kitchen renovation. Each step of the way I felt supported and given plenty of options to choose from."
"Sal was friendly and happy to answer all my questions."
"The salesman and manager friendly, not pushy and very proud of their product."
"Susan was very knowledgeable, patient, and accommodating."
"Susan has answered every question and always gets back to us, either via email or phone call."
"I found Christian to be both responsive and accommodating."
Cons:
"Paid upfront to James who never responded to my emails."
"The construction they did on the low bearing wall was NOT UP TO CODE!!!"
"Update: The reply from the business just show you how deceitful they are.. Now they finally admitted that they were shown the faucet.. but made up excuses that it is the 'old faucet'.. so laughable."
"Very rude people. They scream at you. They are not polite."
"The General Manager there is very rude. He has zero manners to talk to clients."
"So apparently these people don’t respect business from African Americans, it has been the most unpleasant experience."
"They did not answer my call until the check is deposited and since there is nothing for me to leverage, they are denying any error on their side."
Installation and Delivery
Pros:
"The whole design team worked with my dad until the last piece of wood was installed by him."
"The installers were friendly, took their time to make sure everything was perfect and didn't leave a mess."
"Delivery was on time, accommodating, and helpful."
"Jose and the installation crew were on-time, fast & clean."
"Once our cabinets were installed and I called Soner at Aqua-the templating and the install were done within a week!"
"The installation team made our counter-tops flawless at the seam."
"The installers were professional and efficient."
Cons:
"He did the tiling as well, leaving gaps between the stone."
"After 2 visits by the installer, I was told that it was not their job."
"Completely failed the measurement and installation, leaving us with water leak."
"Called Mr. Christian multiple times, emailed and left messages - but no response as I only need bathroom countertop now."
"So I get my granite installed and my son tries to use the dishwasher and it almost falls out of the space where it was installed. They never mounted it."
"When they came to do the install none of the cuts they made matched up."
"They wouldn't admit their errors in sizing the countertop for kitchen island and are not willing to take responsibility nor redo the work to make the situation right."