IHOP Reviews Summary

Service

Pros:

• "Krystal R from IHOP in Monroe gave us a fantastic experience thanks to the attentive and friendly service."
• "We were immediately greeted and seated right away."
• "Yosh the General Manager always comes to the table to make sure you are happy with your food."
• "Our server was very quick to take our order and bring back our items."
• "After a Fun Day at Legoland today, My exhausted and hungry family was greeted by an outstanding server, Thammisha."
• "Our server was Tamisha she did an amazing job on serving us."
• "The waitress was very attentive, gave excellent suggestions I order the breakfast sampler it was excellent."

Cons:

• "Service is slow, waited for a while to get served, hash browns were dry and inedible."
• "Service is not very good, orders are often screwed up."
• "Terrible... I was served grits twice that were hard and lumpy."
• "Unprofessional manager on duty that was troublesome, had problems with the food and wasn’t given a full refund."
• "Not very busy, but wait time to be seated was longer than we thought it should be."
• "Service is awful. It's so slow."
• "Not always, but sometimes the server or waiter will forget about you."

Food Quality

Pros:

• "The food was good. Our server was very quick to take our order and bring back our items."
• "10/10 experience for me!! Went in there to enjoy breakfast with my two beautiful sons."
• "The food came in a timely manner and was good."
• "This IHOP has the best food. The splash lemonade was super great the omelettes are amazing."
• "The food is always great and the service is even better."
• "The food is good and well prepared."
• "Food on Point, Quick and Tasty."

Cons:

• "The steak tips was dry and tough, onions was raw and crunchy (supposed to be cooked) the hash brown and the pancakes wasn't even warm."
• "The sides could've been a bit hotter & I didn't like that the fries I ordered for my 2 year old came with cayenne pepper on them."
• "Pancakes and eggs were cold. Bacon & sausage only a little warm."
• "I ordered strawberry banana pancakes (signature dish) the four strawberries were FROZEN and I got 4 little round slices of banana."
• "Absolutely gross. Order spicy chicken sandwich that was saturated in sauce."
• "The salad wasn't fresh and meal was just OK."
• "The food was horrible, omelet overcooked, toast burnt, french toast drenched in artificial syrup not fresh fruit as shown pictured."

Management

Pros:

• "The manager, Murto, went above and beyond to help my friend and I with a coupon discrepancy and thanked him very much for it!"
• "Manager La Shonda and server Smara are the best! 5 star service all the way!!"
• "The managers, Yoshi and LaShonda are very friendly and check on the tables frequently."
• "The Staff/Managers Very Friendly, Polite, and Exceptional."
• "I had the best and most professional experience at the Monroe,NY location!"
• "Lashonda made my experience very warm and welcoming! Her service skills were extraordinary and left me in an amazing mood!"
• "Great job on improving your customer service!"

Cons:

• "Management seems poor."
• "This place is losing money... The staff is there but poorly managed."
• "The mullet wearing manager is a complete fool..... He is rude and presumptive....."
• "Management needs to over haul this location!!"
• "They have young kids running the place no manager on site... almost everything we ordered was repeated 3x and still forgotten."
• "No manager available to complain to."
• "The wait to be seated was LONG."

Atmosphere

Pros:

• "The restaurant was very clean and it wasn't crowded at all so we got seated right away!"
• "I loved coming here during my trip upstate, it’s the perfect stop to rest up on a long road trip."
• "Very nice iHOP. Clean with modern decor."
• "We love IHOP but after a West Point game we were heading home and wanted pancakes."
• "Amazing service! Very clean location and you can tell they do their best to keep on top of the cleanliness."
• "This IHOP is very clean and the atmosphere is welcoming."
• "Great atmosphere."

Cons:

• "This location has been open for a while and the service here has steadily gone downhill."
• "Decided to give this IHOP a second chance after a poor first visit last year. No change. This is easily the worst IHOP I have ever been to."
• "The place was not adequately staffed."
• "Terrible service. Came in a slow day and there was no sense of urgency."
• "Horribly understaffed. Walked in and no one is even at the front desk."
• "It’s a crapshoot every time for us here, which ended with about 8 visits."
• "Don’t waste your money here"