The Pianotek Company - Like New Yamaha & Steinway Pianos Reviews Summary

Customer Service

Pros:

• "The customer service I received from Dennis was spectacular."
• "Dennis was engaged and helpful every step of the way, even following up multiple times to make sure everything was perfect."
• "Dennis communicated with me throughout the months following to keep me informed on the delivery of my piano."
• "Dennis and his team did an amazing job getting it here and then following up to make certain that it was perfectly tuned."
• "Dennis was very easy to work with and very understanding of our needs."
• "Dennis and Luis went out of their way to ensure that everything was right with the instrument."
• "Dennis was extremely helpful throughout the entire purchase process."

Cons:

• "I was not pleased with my piano search. It felt like shopping for a used car. Frankly, it kinda sucked."

Piano Quality

Pros:

• "Got this gorgeous K. Kawai baby grand in excellent condition, inside & out, with a BEAUTIFUL, mellow tone."
• "The expertly refurbished Yamaha that I purchased from Pianotek was delivered in 'like new' condition."
• "The RX-1 sounds and looks outstanding due to care and attention to detail of Dennis and his staff."
• "The Steinway B I purchased features a rich velvet bass, a mellow golden middle and a sparkling crystalline top; voiced & regulated to perfection."
• "The instrument has a rich, powerful, and consistent sound and feel throughout the entire range."
• "The piano is absolutely beautiful, sounds wonderful and exceeded my expectations!"
• "Piano looks and sounds brand new at a fraction of the price."

Cons:

• "It was a little out of tune after traveling all the way from New York to California."

Professional Expertise

Pros:

• "Dennis is very knowledgeable on pianos and is a very friendly person."
• "He's a true craftsman and has a passion and love for these instruments that he obviously wants to spread."
• "Dennis is definitely a very reliable source of high quality piano."
• "Dennis is a musician first and foremost who knows the technical aspect of a piano."
• "Dennis is probably the best Piano Tuner I’ve ever had the pleasure of working on one of my pianos."
• "Dennis is so knowledge in the inner workings of a piano (the wood, materials, and the 2000+ parts) that he put us right at peace and confident."
• "Dennis is a true craftsman and musician, and it was a breath of fresh air to be shown fine instruments by a real technician rather than a piano salesman."

Cons:

• "But my husband, the voice of reason, said no, that it was too expensive given we don't know whether the kids will continue on the piano."

Value and Pricing

Pros:

• "The expertly refurbished Yamaha that I purchased from Pianotek was purchased for much, much, less than I was prepared to pay for a brand new one."
• "We felt confident we were getting an excellent piano at a reasonable price."
• "Our piano is like new, but we paid about half the price tag after all was said and done."
• "The Steinway M we purchased completely restored was a whopping $15000 less than what Faust Harrison Pianos sells the same piano for."
• "It is like getting a brand new Steinway at less than 1/2 the price!"
• "We bought a 1926 model L that was on consignment and had been previously restored by Steinway. A great piano at a great price."
• "I could never have found a fully restored 1923 Steinway A3 grand in the Bay Area without paying thousands more."

Cons:

• No cons related to value and pricing were mentioned in the reviews.

After-Sales Support

Pros:

• "Dennis came to the home afterward to adjust tuning that may have changed during the move, all as part of the purchase experience."
• "He followed up after delivery to make sure everything went well and the retuning was scheduled appropriately."
• "He reimbursed me for the first tuning."
• "Dennis tuned and voiced my piano so that it sounds better than it ever has."
• "Dennis personally came to tune the piano after delivery and the care that he shows made us feel like VIPs."
• "Following delivery, Dennis called to ensure there were no issues with the piano delivery, and arranged for a piano technician to conduct the first tuning following delivery."
• "Dennis tunes our piano every 6 months, the piano is in such great shape that it never needs more than just a tuning."

Cons:

• No cons related to after-sales support were mentioned in the reviews.