"Tony continually provides excellent service and communication."
"Was excited the whole time while purchasing the car even signing the paperwork, received above and beyond the necessary information in regards to the car!"
"Every individual, and especially Chad, were professional and a pleasure to work with."
"His professionalism, knowledge, and patience made me feel comfortable with such a significant purchase."
"Service department is amazing. I've finally found my go to dealership."
"I highly recommend Audi Freehold and Gabriel Maradiaga!"
"The team as well as the Manager, Steve, were keen to deliver a highly satisfying and customer oriented service."
Cons:
"I did not appreciate the add-on salesman, Shaun. He was very pushy and would not take no for an answer."
"Had a worst experience here. Gave my Audi A6 for a service and the service engineer told all looks good. Took my car with amber engine light on."
"Even when servicing our car for maintenance we are always rushed and treated like we are inconveniencing them."
"The only negative was the insurance sales guy who kept pressing even though I told him upfront I was not buying any extra insurance."
"Updated to reflect my lease return experience which was disappointing... they came across as complacent about the ridiculously high prices due to the demand and ultimately did not seem too concerned about losing our business."
"This is embarrassing - After calling many times in a span of almost 3 weeks, I have no means to catch anyone's attention."
"Waited a week to get into a scheduled appointment... They did NOTHING on the car for 7 hours."
Showroom & Facilities
Pros:
"The showroom is awesome."
"Walking into the dealership is like entering an art gallery, but for cars."
"Dealership is beautiful, clean and an amazing audi cafe with a great selection of snacks."
"The Ray Catena brand stands for unprecedented quality and customer service beyond any I have ever experienced!"
"I love this dealership! Not only is the building Beautiful, but the team here is so accommodating."
"The dealership itself is impressive and clean."
"Where to start...the first thing you'll notice is the facility, it's beautiful!! Very clean, modern and huge!"
Cons:
"The waiting area looks nice however only 1 of 3 computers functioning."
"Snack area was depleted and messy upon arrival."
Sales Experience
Pros:
"Tom Andia is an awesome Brand Specialist."
"Mark Levine knew exactly what Q5 I was looking for and was able to offer a great deal within days."
"Ron Marvo did an outstanding job from the beginning of the process to the delivery of the car."
"Special thank you to Gabriel Maradiaga for going the extra mile during the process."
"A very knowledgeable and attentive sales team that makes the buying process run smooth."
"I will be coming back to Audi Freehold for my next purchase to work with Gabriel."
"Great experience and great car."
Cons:
"Joe, our salesperson, over-reported our odometer reading by almost 10k miles when we bought out our leased vehicle last year."
"We had a lackluster, disappointing experience buying a car here with management changing an agreed price AFTER we signed the contract."
"I have to start by saying this negative review is based on one extremely rude employee at this location whose job is to greet people with a smile."
"The older lady responded by saying 'Don't you have a phone, you can look it up' in a loud, rude, abnoxious and very condesending tone."
"But I would HEAVILY advise going to a dealership that takes their CPO inspection more seriously."
"The last thing is that he sold me the car with a tinted windshield."
"To add insult to injury, I was later billed for return fees-none of which were related to the condition of the car, which was excellent."