"The whole experience is a sensory overload- but in a good way! The views, the lights, the music, and the activities are all phenomenal."
"One of the most breathtaking views I’ve ever seen."
"The summit experience is great - the four levels of interactive exhibits feel like they add a bit more value to the ticket than just the views."
"The stunning 360-degree views of Manhattan took our breath away."
"The views from this tower are amazing."
"The views of midtown and downtown Manhattan are amazing, no questions about it."
"The views are gorgeous, and certain areas/ floors were quite trippy."
Cons:
"While the views were partially drowned out by the clouds, it did not fully consume the rain drenched city below."
"It was too crowded you could barely take nice pictures without having people walking around."
"The only downside was the high number of visitors, making it quite crowded."
"It was packed and hard to see the views or walk without nearly tripping over someone laying down and taking pictures."
"Only downside is trying to get a photo at the windows because they are always people there."
"Expect a glare of the lights and reflections of other guests on the windows and in your images."
"The weather was disastrous as all the views were blanked out by thick blanket of clouds all around due to continuous rainfall."
Staff and Service
Pros:
"Also, the staff are amazing. Mitchell who commutes from New Jersey helped us, and he was as sweet as pie."
"Marwan, who attended to us in the dark tunnel, was a great host and very patient."
"The staff are friendly and accommodating, ensuring that your visit is nothing short of spectacular."
"Everyone who works here is very professional and happy to help with questions."
"The staff were really helpful and friendly."
"All the staff were very friendly and engaging."
"Also, every single person working there was super nice, gentle and helpful."
Cons:
"Wonderful views, but that's where the positive review ends. It's one line after another, and it took over 30 minutes to enter even though we bought tickets weeks in advance."
"The staff on the ball room could be a little loud and rude."
"One staff member made a rude comment about a medical piece of equipment that we brought with us for a group member with a disability."
"Additionally, many employees were rude to visitors."
"The security was a bit rude when checking bags."
"The staff did not do a good job explaining anything."
"The staff seemed unaware of how to manage a queue properly."
Facilities and Amenities
Pros:
"The third floor has an outside observation deck, Cafe, gift shop, and place to order photos taken throughout the experience."
"The venue offers casual food and beverage, and extensive museum quality shop, and compelling photo concessions."
"The rooftop cafe is a great place to get a cocktail."
"On the top floor there is a nice coffee shop with alcohol and beer."
"Everyone is given a shoe cover before going into the elevator. There is water fountain and restrooms at every floor."
"The restrooms were well maintained and offered a fun pop of orange in contrast to all of the white present."
"The snack bar is reasonably priced and the food is decent."
Cons:
"But no matter what time of the day and what day of the week you go expect a crowd."
"We spent soooooo much time waiting for a really overrated (and too expensive!) place."
"Do yourself and favor and use these precious hours in NYC to go somewhere else!"
"Ques are long, regardless if you have a time slot, but they do move pretty quickly."
"Entering and exiting the Summit was chaotic."
"Bar area was chaotic. More space required."
"The 'experiences' up there are nothing special - wasted potential if anything, seems a bit cheap."
Value for Money
Pros:
"It was quite expensive, but it was worth going up there."
"Although this observatory is slightly more expensive compared to the others, it is totally worth it."
"Absolutely worth every dollar spent! An experience that I would highly recommend to anyone visiting New York City."
"It’s definitely worth the cost!"
"Great experience. Worth the money."
"This has to be one of the best observation deck experiences in New York City!"
"The overall experience felt rather short, but it was worthwhile to visit at least once."
Cons:
"We spent soooooo much time waiting for a really overrated (and too expensive!) place."
"Don't go, it's dirty, the staff is rude, the place overcrowded."
"Admission fees are high."
"We paid a premium signature package just to go up to a casual bar and then pay a premium on drinks and snacks."
"The only negative was the $6.00 stale dry cookie we had at the end 🤷🏻♀️but the $9 bottle (tin) was great!!🤣"
"Overall a fun experience but not worth the price. It’s mostly an observation tower with a few interactive elements."