Mercedes-Benz of New Rochelle Reviews Summary

Customer Service

Pros:

• "Jennifer was patient, knowledgeable and professional throughout the process."
• "The technician Karen was so kind and understood my needs to have the repairs done quickly."
• "Jason Valentine... provided a level of service that exceeded our expectations!"
• "They picked up my car, serviced it thoroughly, and dropped it off at my house. That to me is priceless."
• "Victor Cruz was easily the best sales person I have worked with."
• "I would 10/10 recommend this dealership and Victor Cruz to anyone interested in doing business at this location."
• "The staff at the Mercedes -Benz of New Rochelle are all courteous, welcoming, knowledgeable, and professional."

Cons:

• "The only salesperson available to help him still made my husband wait a full hour while they went to lunch before helping him."
• "Scheduled a Oil-change on Feb 22,2024... they have inflated my invoice put 3.5hrs labor and billed over $1K."
• "Promised the car was entered in the system for the next available technician but never heard back."
• "They laughed in my face claiming Mercedes dug into my pockets more than they should have."
• "However the car is still dirty! I can tell all they did was vacuum the carpets and maybe wipe the floor boards."
• "Service is bad because they don’t listen to anything you tell them."
• "The wait was entirely too long for annual service, there was poor communication between service and customer."

Sales Experience

Pros:

• "Amazing Customer Service making our Mercedes buying experience a positive and pleasant one!"
• "This was my 3rd time purchasing a car from Mercedes New Rochelle. This time I worked with Amy and she was great!"
• "Super happy with my 2020 CLS450 4 Matic! Jennifer Magnan is a special person.. very helpful, kind and never tired of your questions."
• "Christian was beyond helpful and kept in touch daily on his search to fit not only my needs, but what I wanted."
• "I had a wonderful experience at this dealership! The staff here was amazing."
• "True professionals who give you a seamless, classy experience from the first minute until you drive off."
• "I love my new car, and couldn't have been happier with my whole experience."

Cons:

• "First I’m not happy with the problem with my Mercedes...So disappointed ☹️ 😞"
• "I don’t recommend this dealership at all atrocious dealer."
• "Unprofessional and just wasn’t a warm genuine inviting environment."
• "The only concern I would like to mention is I asked for a loaner car since I have to leave my car for repair for 2 days the answer was sorry we don’t give loaner cars any more."
• "We were VERY disappointed in the level of service."
• "WORST PLACE EVER. My family & I were RACIALLY PROFILED by the manager named Richard after faulty mechanic work."
• "Horrible experience! My husband was treated as like complete trash!"

Communication

Pros:

• "Whenever I bring my vehicle in for service, I am always updated and the communication with staff is excellent!"
• "He was patient, thoughtful, and kept me updated through the whole process."
• "Communication was top notch between the service advisor and I."
• "Nick is very efficient at his job and answers any questions with sincerity."
• "I was reminded today why I go to Mercedes of New Rochelle and his name is Alex Nikaj!"
• "Courtney informed me every step of the way with my service."
• "Received excellent service, it was prompt it was Done faster than I expected."

Cons:

• "Since then i have received countless marketing emails from MB New Rochelle, regardless of how many times i've selected 'unsubscribe'."
• "It never occurred to anyone at New Rochelle’s service department to check the car settings."
• "The wait was entirely too long for annual service, there was poor communication between service and customer."
• "Had me waiting for 2+ hours, until I approached her."
• "Heard nothing, we called again at 9:30, they couldn’t find the car."
• "I brought my car in to be serviced on a Monday and was told I can come back and get it at 1:30pm by advisor Karen by 2:45 I was calling to see if my car was ready she said no that it wouldn’t be ready until Friday."
• "We were told it would take another hour to change the tire."

Facilities & Amenities

Pros:

• "They really do care for the vehicles they sell, even gave my car a great car wash."
• "Plus they offer complimentary coffee and snacks - a nice touch considering this is a time consuming process."
• "The service area is well organized and the waiting area is comfortable."
• "The dealership is modern, clean, inviting."
• "Great looking show room but be weary of their service department! Greatly overpriced."
• "Had a flat tire and needed a new tire. Courtney the service representative was outstanding and was able to get it done within 2hrs."
• "This dealership was fantastic! The entire process of choosing a car to financing was very seamless & stress free."

Cons:

• "Car loaner given to me was dirty and smelled like cigarettes in there."
• "They don't service cars older than 10 years? So the car you spend 100k on can't be fixed."
• "The exterior still has bird droplets on it, but I will not even touch that subject."
• "For $50,000 I shouldn’t be going through this."
• "No one could give me an explanation as to why a brand-new car ALTERNATOR FAILED."
• "Horrible dealership and even worse customer service. I left my car with them for a fix and they didn’t call me nor pick up my calls for days."
• "Worse dealership ever! I’ve been waiting for 3hrs and 24 mins just to get my car serviced."