Jaguar New Rochelle Reviews Summary

Category: Jaguar dealer

Address: 64 Nardozzi Pl, New Rochelle, NY 10805, USA

Phone: +19143593210

Rating: 4.5
based on 114 reviews.

Customer Service

Pros:

  • "Nick in particular transformed what could have been a somewhat typical series of events into a very positive experience."
  • "Our sales rep Alex was very attentive, knew exactly what we wanted and did not waste our time."
  • "Aline & Anthony were great! Very informative and helpful."
  • "Marco went above and beyond to make me feel comfortable and confident in the vehicle."
  • "No hard pushy sales tactics, truly a pleasure to work with."
  • "Eric was FANTASTIC!"
  • "Jim and Nick exceeded all of our expectations, and then some!"

Cons:

  • "One of the WORSE service experience ever."
  • "After my service was complete, I didn’t receive any paperwork showing what was done to my car nor what we discussed."
  • "An oil change and tire rotation took 3 hours."
  • "He refuse to do the maintenance on my truck because he claim it was over the mileage for it scheduled maintenance."
  • "Refuse to provide warranty service on my truck."
  • "I had to be the one to keep calling to speak to someone in service."
  • "If I could rate this dealership 0, I would. I bought a new car on 12/23/17. The car had problem and I tried to reach the dealership in order to return it or exchange it. The General Manager never called me back, neither did the Sales manager."

Vehicle Purchase & Sales Experience

Pros:

  • "Steven P, our sales executive, and Alex, the sales manager, were excellent and the reason we traveled so far."
  • "Paul Rowe was excellent."
  • "I will be a customer forever!"
  • "He was honest, straightforward and a pleasure to deal with."
  • "I presented my bottom line and they were able to accommodate it, without any negotiation you generally get from sales."
  • "Steve Goldsmith at Jaguar New Rochelle was extremely helpful."
  • "I walked in to the jaguar dealer New Rochelle location and was introduced to James Raysor... He went above and beyond to get me the F-pace I wanted."

Cons:

  • "I was however disappointed when the dealership supposedly left themselves zero wiggle room or any negotiation room on price, fees, etc."
  • "Bottom Line, big company with morans running the stores, Unprofessional and a WASTE OF TIME."
  • "Went to sell my car, I got a offer and spoke to the salesperson on Wednesday... Then on Tuesday I received a call from the sales person saying that his manager cannot take the car because they LOST MONEY on the other cars I sold them three months previously."
  • "The unfortunate experience with the service department has significantly impacted our view of this dealership."
  • "A particular incident involving the service manager and, I believe, the general manager left us feeling frustrated and undervalued as customers."
  • "So nothing but lies, if corporate gave an offer on my car why would the manager then say he cant take the car?"
  • "If you have service work to do on your Jaguar I would strongly suggest you consider a different dealer."

Post-Purchase Support & Vehicle Service

Pros:

  • "I've only had the car since this past Thursday he continues to check in to make sure everything is okay."
  • "Working with Garrett and Jurlyns was amazing and Christine put the final touches on at the end, to solidify a fantastic deal."
  • "Great dealership for customer service and care."
  • "The service after was! The finance woman and my sales consultant both reached out to me multiple times."
  • "I am posting a review because my experiences at this dealership have been stellar."
  • "I highly recommend the dealership."
  • "I'm very impressed, this is where I will buy my next car."

Cons:

  • "I noticed the bumper on the driver side was separating and a small rips on the driver side door."
  • "Extremely unprofessional and rude employees."
  • "I was really just sent on my way as the service advisor gave me a business card with a non working number and said call him if I needed anything."
  • "Now stranded on the side of the road... I called the dealership for help and was told by Brandon in service that 1. They couldn’t send anyone to get me because they would be closing in 20 mins."
  • "He told me because I miss my service date i will have to wait two year to have my truck service."
  • "There’s honestly many things that went wrong the last time I went to the jaguar dealership in Larchmont for my yearly service."
  • "Horrible!!! These people are the worse do not go to this place, they will waste your time."

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