Address: 64 Nardozzi Pl, New Rochelle, NY 10805, USA
Phone: +19143593210
Rating: 4.5
based on 114 reviews.
Customer Service
Pros:
"Nick in particular transformed what could have been a somewhat typical series of events into a very positive experience."
"Our sales rep Alex was very attentive, knew exactly what we wanted and did not waste our time."
"Aline & Anthony were great! Very informative and helpful."
"Marco went above and beyond to make me feel comfortable and confident in the vehicle."
"No hard pushy sales tactics, truly a pleasure to work with."
"Eric was FANTASTIC!"
"Jim and Nick exceeded all of our expectations, and then some!"
Cons:
"One of the WORSE service experience ever."
"After my service was complete, I didn’t receive any paperwork showing what was done to my car nor what we discussed."
"An oil change and tire rotation took 3 hours."
"He refuse to do the maintenance on my truck because he claim it was over the mileage for it scheduled maintenance."
"Refuse to provide warranty service on my truck."
"I had to be the one to keep calling to speak to someone in service."
"If I could rate this dealership 0, I would. I bought a new car on 12/23/17. The car had problem and I tried to reach the dealership in order to return it or exchange it. The General Manager never called me back, neither did the Sales manager."
Vehicle Purchase & Sales Experience
Pros:
"Steven P, our sales executive, and Alex, the sales manager, were excellent and the reason we traveled so far."
"Paul Rowe was excellent."
"I will be a customer forever!"
"He was honest, straightforward and a pleasure to deal with."
"I presented my bottom line and they were able to accommodate it, without any negotiation you generally get from sales."
"Steve Goldsmith at Jaguar New Rochelle was extremely helpful."
"I walked in to the jaguar dealer New Rochelle location and was introduced to James Raysor... He went above and beyond to get me the F-pace I wanted."
Cons:
"I was however disappointed when the dealership supposedly left themselves zero wiggle room or any negotiation room on price, fees, etc."
"Bottom Line, big company with morans running the stores, Unprofessional and a WASTE OF TIME."
"Went to sell my car, I got a offer and spoke to the salesperson on Wednesday... Then on Tuesday I received a call from the sales person saying that his manager cannot take the car because they LOST MONEY on the other cars I sold them three months previously."
"The unfortunate experience with the service department has significantly impacted our view of this dealership."
"A particular incident involving the service manager and, I believe, the general manager left us feeling frustrated and undervalued as customers."
"So nothing but lies, if corporate gave an offer on my car why would the manager then say he cant take the car?"
"If you have service work to do on your Jaguar I would strongly suggest you consider a different dealer."
Post-Purchase Support & Vehicle Service
Pros:
"I've only had the car since this past Thursday he continues to check in to make sure everything is okay."
"Working with Garrett and Jurlyns was amazing and Christine put the final touches on at the end, to solidify a fantastic deal."
"Great dealership for customer service and care."
"The service after was! The finance woman and my sales consultant both reached out to me multiple times."
"I am posting a review because my experiences at this dealership have been stellar."
"I highly recommend the dealership."
"I'm very impressed, this is where I will buy my next car."
Cons:
"I noticed the bumper on the driver side was separating and a small rips on the driver side door."
"Extremely unprofessional and rude employees."
"I was really just sent on my way as the service advisor gave me a business card with a non working number and said call him if I needed anything."
"Now stranded on the side of the road... I called the dealership for help and was told by Brandon in service that 1. They couldn’t send anyone to get me because they would be closing in 20 mins."
"He told me because I miss my service date i will have to wait two year to have my truck service."
"There’s honestly many things that went wrong the last time I went to the jaguar dealership in Larchmont for my yearly service."
"Horrible!!! These people are the worse do not go to this place, they will waste your time."