Cabela's Reviews Summary

Customer Service

Pros:

• "Parker followed up, also with excellent customer service to check me out at the front of the store."
• "All the staff were pleasant and willing to help."
• "The registers are run supremely well, even during rush hours."
• "Marvin H helped me find exactly what I was looking for and even made some great recommendations that I hadn't thought of before."
• "Got GREAT service from Aaron in the firearms department."
• "Many thanks to Carol in the archery department for her outstanding customer service."
• "All the staff is very friendly and helpful at the checkout."

Cons:

• "The customer service at this location is horrible. You wait around for somebody to help you and nobody shows up."
• "Sat in there for 30 minutes waiting for someone to even acknowledge my presence."
• "Worst customer service of any store I ever been too. And when you call no one answers the phone at all."
• "Staff is less than helpful."
• "The person behind the counter didn’t know how to properly put the gun together, he was cussing the entire time, took forever for anything that I asked."
• "Needless to say I won’t be coming back here. Customer service was just lacking everyone was miserable!"
• "It will probably be a long time before I visit your store again. So sorry for you and your store and for all the other customers that left without being waited on."

Store Atmosphere and Layout

Pros:

• "The store had a great selection of high-quality outdoor gear and apparel."
• "It's also neat to see the wildlife taxidermy displays and huge aquarium."
• "The store is gigantic and fun just to browse around."
• "Beautiful store. Always clean and organized."
• "The store is laid out nicely and you can easily navigate the store to find what you are looking for."
• "This store is an experience in and of itself. The walls and part of the floor are have beautifully displayed animals."
• "Amazing store with a vast selection of outdoor, fishing, and hunting gear."

Cons:

• "The atmosphere is terrible. There are lights out and flickering."
• "We were disappointed in the poor selection for women and kids at this particular store."
• "It was a bit dizzying as there are so many options to choose from."
• "It's very annoying that they seem to never stock my size. Size 12."
• "Inventory slim picking and the biggest problem, trigger locked."
• "Oh my goodness if you haven't been there. You are in for a treat. IT'S TRULY AN ADVENTURE."
• "I'm not a fan of the male hunter/fishing crowd. It's like walking into a Donald Trump rally."

Product Selection and Availability

Pros:

• "Great place to take kids to see the animals (stuffed) and learn about them, a lot of great deals on everything you need for outdoors."
• "Today was my first visit I brought some reels in to be spooled the guys were friendly and very helpful everyone in the store so nice, I became a club member won’t be shopping any where else."
• "Had a great selection and fair prices."
• "Love this store basically my life all under 1 roof found some $10 kick cargo shorts🔥🔥."
• "Cabella's is terrific, this one by Christiana Mall is tax-free & there's all kinds of gear to help you explore & enjoy the great outdoors."
• "The store is always well maintained."
• "I love this store. They have so much."

Cons:

• "Extremely disappointing with the firearms selection, ammo is now behind a counter that you have to hopefully find someone working to get you the ammo."
• "Several items not priced, asked employees for assistance-got attitude in return."
• "Then, when I was checking out, there seemed to be about 10 employees just hanging out doing nothing around the counter."
• "Some items displayed in their outdoors section weren't available at the store, which is a bit of a disappointment."
• "They didn't stock simple stuff like black powder cleaning solvent."
• "Unfortunately, this sales associate was not interested in going into the storeroom to find the lures."
• "Every single time I have attempted to pickup an order I made online, it always becomes some huge deal and takes me 30 mins to receive my pre paid merchandise."