Guitar Center Reviews Summary

Customer Service

Pros:

• "The whole crew is great, works hard and enjoys being there."
• "We've used this store 3 times now. Each time the sales people were extremely knowledgeable, and friendly."
• "Updated review: Went to Guitar Center this past Saturday, 06/01/2019, and experienced fantastic customer service!"
• "The Tech Joe was one of the coolest guys, he looked the guitar over and was very knowledgeable answering all my questions."
• "Very helpful and friendly staff."
• "The sales staff at this location were so much help and went above and beyond to help my sister find exactly what guitar and amp she was looking for."
• "Friendly and knowledgeable staff. Keep up the good work!"

Cons:

• "The manager said I was out of luck after selling me a broken item."
• "Definitely would not go back to the Plymouth Metting store. I went to buy some lights and ask a few questions. The guy from the light and sound room just ignored me for 20mins."
• "Horrible customer service, very little knowledge of the instrument."
• "Other than that everyone else, especially TONY was no help and even made me feel stupid for asking certain questions."
• "Just awful service, I had to ask your employees to check out after waiting 5 minutes on your employee to stop playing guitar."
• "This store has the laziest employees I have ever seen. I will definitely not return."
• "I had a employee with horrible manners eating while talking to me giving me short one word answers."

Product Selection & Quality

Pros:

• "Most gear still has the plastic wrap on it and they have a stellar selection for any musician's needs."
• "If your serious about GOOD gear, this is your place."
• "The best in the area, The staff actually knows what they're talking about as unlike other big box music store, and they care about finding the best match for you."
• "The rooms are great and the guitars are offered in a variety of price ranges."
• "If you're looking for musical equipment, you can't beat Guitar Center."
• "This is my instrument store of choice! See my latest purchase!!"
• "Guitar Center at Plymouth Meeting has a very good selection of guitars again post-pandemic."

Cons:

• "I was offered a surprisingly low price for a very decent guitar, and nothing at all for the other."
• "I bought my first ever drum kit that was advertised with cymbals, but they weren't included."
• "Bought an item that was listed on their website in 'Great Condition' anything but!"
• "Walked in. Looked at their extremely small pedal selection."
• "Store is a shell of what it used to be."
• "Bought a used subwoofer. Item was shipped and showed up very damaged."
• "I did notice that some of the instruments are out of adjustments and the buzz is so bad they are unplayable."

Staff Knowledge & Helpfulness

Pros:

• "I went to buy a starter guitar, I got excellent help from DALLAS I recommend him if you need help."
• "Kent, the luthier is a #GodSend🙏🏿. He just went right into it, cleaned, tuned, polished, and re-strung my Fender Jazz Deluxe all right there in less than an hour."
• "The gang at guitar center saves me time and points me to the appropriate products for my skill, ability, and needs."
• "Great after-sales support (from previous experience)."
• "The sales clerk Gwyen was pretty cool. She helped me figure out my husband's father day gift by schooling me on all things drum sticks!"
• "Quickly offered help by a young rock gal (St. Vincent - Annie Clark) who knew her inventory as well as the world of guitars."
• "Friendly and helpful staff. Lessons for guitar, reasonable prices and a great teacher."

Cons:

• "He goes, 'I have no idea...' and I just looked at him confused and said, 'oh.'"
• "I had a bad experience with the Wilmington GC with the lack of quality with their guitar setup's."
• "He tells me the guitar tech left for the day but never offers to have someone else check on the status of my guitar."
• "I suspect the staff is coached to pushed extended warranties - perhaps even multiple times."
• "Place is ridiculous they didn’t know about floyd rose then told me that i had to pay a setup fee if i sold it to them."
• "She said she could not help me out due to a lack of knowledge on these products."
• "No one stopped us or even cared that we were there. Terrible customer service."