Double Ai Reviews Summary

Category: Chinese restaurant

Address: 107 Terhune Dr, Wayne, NJ 07470, USA

Phone: +19736165757

Rating: 4.3
based on 131 reviews.

Food Quality

Pros:

  • "The food I asked for was delicious."
  • "Great food, good prices, friendly service. Chinese, Thai and Sushi are all good here."
  • "Best place in the northern area. Super chill, food is amazing, always fresh."
  • "The sushi/sashimi is really good."
  • "Freshest Sushi And Sashimi with great rolls and a full Chinese menu."
  • "Everything that we ordered was delicious."
  • "The shrimp pad thai is delicious!"

Cons:

  • "The prices of everything have also gone up significantly in the past 2 years but the quality has unfortunately gone down."
  • "Food consistency seems to have taken a dive."
  • "The entrees are very good but the sushi is subpar."
  • "The beef skewers were raw!!! And cold in the middle disgusting."
  • "The General Tso's we ordered were a bit over cooked and the sauce, while tasty, was very mild, almost bland."
  • "Their quality is going downhill every single time we order there."
  • "The sushi which I hate to say was horrible."

Service

Pros:

  • "His staff is very courteous and respectful."
  • "Very accommodating friendly, smiling staff."
  • "All of the staff are so accommodating and attentive."
  • "Food is always tasty and the service always with a smile."
  • "Service is great and they're very friendly."
  • "Service is always prompt and friendly."
  • "The staff were attentive and went above and beyond to accommodate my children's requests promptly."

Cons:

  • "The service was disappointing."
  • "Prepare to wait forever."
  • "Prepare to wait forever... Not even delivered."
  • "Service: not good, staff did not seem to care much about the service."
  • "The wait was long, to be seated and service was slow after being seated."
  • "Service was disappointing, my friend asked to change her plate, because what she asked was bad."
  • "Terrible service. The server would not sit my friend & I inside the restaurant."

Ambiance and Location

Pros:

  • "A great option on a warm spring/summer night to have a great meal while sitting outside on their deck overlooking the lake."
  • "Beautiful scenery."
  • "The view of the water while having your meal is spectacular."
  • "Very nice Asian restaurant with great view."
  • "There is a magnificent view of the lake both from the outdoor seating and indoor seating area."
  • "Beautiful outdoor seating, great place to go in the summer to see the sunset."
  • "Terrific outdoor seating area overlooking the lake."

Cons:

  • "Interior of the restaurant was awful, given the location they could amp up the interior into something very catchy."
  • "The setting was great but the seating was not."
  • "I feel dirty sitting in the dining room. Servers wipe all the table crumbs onto the floor when they leave."
  • "We tried to eat outside but couldn’t get my father in laws wheel chair out on the deck."
  • "The only good thing is the location."
  • "Terrible upkeep, water damage in ceiling, paint chipping off the ceiling."
  • "The view and the location are really the only two things that make Double Ai slightly above average."

Management and Staff

Pros:

  • "Jeff, the owner, is the man... always smiling and grinding."
  • "The owner is so friendly and always checks up on you."
  • "He treats everyone like family."
  • "The owner Jeffrey is in all the time, treating and caring for everybody no matter if it's a birthday party or a single person came in for dinner."
  • "The manager is very nice so let me start with that."
  • "The owner Jeffrey is in all the time, treating and caring for everybody no matter if it's a birthday party or a single person came in for dinner."
  • "Everyone gets treated like you a regular even if it is your first time there."

Cons:

  • "I tried to share my concerns but management didn’t seem terribly interested."
  • "When I called the manager he told me that people understand! And then proceeded to hang up on me."
  • "I do not recommend this place for big groups even after making reservations they kept us waiting for 30 mins and nobody had a courtesy to say sorry and update us on our table."
  • "They hire a bunch of young and skinny high school girls that don't know what they are doing."
  • "What was very frustrating is the girl finally hands me to her manager while she is rating that I was rude."
  • "Doesn't seem like a place that can handle a busy crowd. Young staff looked lost."
  • "Minus 2 stars for weird service."

Thanks! Your review is awaiting moderation.